WEBVTT 00:00:06.650 --> 00:00:32.189 The feed for this streaming event. 00:00:32.189 --> 00:01:15.099 (music playing) 00:01:15.099 --> 00:01:19.349 Welcome to the, the California Public Utilities Commission 00:01:22.230 --> 00:01:27.120 of Participation Hearing. On the CPUC's Order Instituting 00:01:27.129 --> 00:01:29.888 Rulemaking Proceeding. To consider amendments to the 00:01:29.900 --> 00:01:36.719 General Order 133D. On this day, Tuesday, April 18, 00:01:37.000 --> 00:01:43.819 2023. Judge uh Glegola, you may begin. 00:01:43.819 --> 00:01:47.069 Thank you so much. Could our court recorders, please 00:01:47.079 --> 00:01:49.870 confirm that you can hear me and that you're ready? 00:01:51.028 --> 00:01:54.569 I can hear you and I'm ready. 00:01:54.569 --> 00:02:00.939 Thank you very much. And Commissioner Houck, can we uh test 00:02:00.948 --> 00:02:33.520 your line real quick? 00:02:33.520 --> 00:02:36.449 Uh, this is Jacob from IT. I don't believe that, uh 00:02:36.460 --> 00:02:41.689 Commissioner Houck has um, joined us yet on the call. Hi, can you hear me? That's 00:02:41.699 --> 00:02:44.479 what it looks like. Yes, we can hear you Commissioner. 00:02:45.368 --> 00:02:52.629 Okay, so I can't hear the um, but anyone else. That's 00:02:52.639 --> 00:02:56.758 you, you? Can you hear me Commissioner? I can hear you, 00:02:56.770 --> 00:03:00.250 yes. Okay, okay. You, you'll hear 00:03:00.399 --> 00:03:04.778 everyone else then. Um. Okay, sorry. I apologize. Great, 00:03:04.788 --> 00:03:09.610 thank you. No, no worries. So okay. With that, we will 00:03:09.618 --> 00:03:12.538 now be on the record. The Commission will come to order. 00:03:12.750 --> 00:03:15.808 Good afternoon, everyone. This is the time and place 00:03:15.990 --> 00:03:20.838 set for a Public Participation Hearing on the California 00:03:20.849 --> 00:03:24.250 Public Utilities Commissions Telecommunications Service 00:03:24.258 --> 00:03:32.020 Quality Proceeding. This is Rulemaking 22-03-016. 00:03:32.069 --> 00:03:36.080 I'm Thomas Glegola, the assigned Administrative Law Judge for 00:03:36.088 --> 00:03:39.460 this proceeding. We are also joined by the Honorable 00:03:39.469 --> 00:03:42.419 Darcie Houck, who is the assigned Commissioner for this 00:03:42.429 --> 00:03:46.319 proceeding. To those listening on the phone that wish 00:03:46.330 --> 00:03:51.860 to speak or if you're watching us on uh, the uh web 00:03:51.868 --> 00:03:57.649 uh, uh website video feed. Um please uh, call in and 00:03:57.659 --> 00:04:01.038 press *1 on your phone, to be placed in line. After 00:04:01.050 --> 00:04:03.770 pressing *1, you will be prompted for your name. 00:04:04.610 --> 00:04:08.219 Please also add if you are an elected official. You 00:04:08.229 --> 00:04:11.050 may decide at any time, before we end the form today 00:04:11.058 --> 00:04:15.409 to speak simply by pressing *1. If you are, uh 00:04:15.419 --> 00:04:19.619 calling into our conference line. The purpose of today's 00:04:19.629 --> 00:04:22.608 hearing is to hear directly from the public about their 00:04:22.619 --> 00:04:26.569 phone service. This includes what many refer to as 00:04:26.579 --> 00:04:31.399 plain old telephone service, also called POTS. As well 00:04:31.410 --> 00:04:35.879 as newer phone service delivered using voice over the 00:04:35.889 --> 00:04:40.660 internet protocol, also called VoIP. As well as cell 00:04:40.670 --> 00:04:44.019 phone service. We specially wanna hear about service 00:04:44.028 --> 00:04:47.519 outages that you've encountered, as well as any lengthy 00:04:47.528 --> 00:04:51.509 service delays when you submit customer service tickets 00:04:51.519 --> 00:04:54.488 to your telephone provider. 00:04:54.488 --> 00:04:58.129 If you have a billing question, please go to the following 00:04:58.139 --> 00:05:06.809 website: www.cpuc.ca 00:05:06.939 --> 00:05:14.350 .gov/pph. You will find more 00:05:14.358 --> 00:05:18.250 information there on this proceeding. As well as phone 00:05:18.259 --> 00:05:21.230 numbers to reach a customer service representative 00:05:21.238 --> 00:05:24.548 for your company, at this time. 00:05:24.548 --> 00:05:27.319 The Public Utilities Commission currently regulates 00:05:27.329 --> 00:05:30.619 service quality standards for plain old telephone service. 00:05:31.059 --> 00:05:34.920 These standards are contained in General Order 133, 00:05:35.149 --> 00:05:38.480 which you can find on the Commission's website. Due 00:05:38.488 --> 00:05:41.889 to changes in our jurisdiction as well as a petition 00:05:41.899 --> 00:05:45.488 from the Commission's Public Advocate's Office. The 00:05:45.500 --> 00:05:48.358 Commission is reviewing the service quality standards 00:05:48.369 --> 00:05:52.069 for plain old telephone service. And also is considering 00:05:52.079 --> 00:05:55.879 adopting new rules for other phone services. In Phase 00:05:55.889 --> 00:05:59.009 2 of this proceeding, the Commission will consider 00:05:59.019 --> 00:06:02.509 service quality for internet service. More information 00:06:02.730 --> 00:06:08.259 is available on the commission's website at www. 00:06:08.269 --> 00:06:13.750 cpuc.ca.gov/pph 00:06:13.759 --> 00:06:17.809 This includes summaries of the positions of the 00:06:17.819 --> 00:06:20.670 telecommunications service providers in California. 00:06:20.838 --> 00:06:25.559 As well as organizations representing consumers. The 00:06:25.569 --> 00:06:28.009 Public Utilities Commission has 5 Commissioners 00:06:28.019 --> 00:06:31.230 who are appointed by the Governor, and confirmed by 00:06:31.238 --> 00:06:35.699 the State Senate. This includes Commissioner Houck. My responsibility 00:06:35.709 --> 00:06:38.309 as a Judge is to manage the day-to-day activities of 00:06:38.319 --> 00:06:41.509 the case. And to help Commissioner Houck evaluate all 00:06:41.519 --> 00:06:44.689 of the evidence in the proceeding including your input. 00:06:45.108 --> 00:06:48.338 Commissioner Houck will issue a proposed decision for the 00:06:48.350 --> 00:06:51.629 other Commissioners to consider. The 5 Commissioners 00:06:51.639 --> 00:06:54.350 are ultimately the ones who will decide and vote on 00:06:54.358 --> 00:06:58.899 whether or not to prove. Excuse me. To, to approve any 00:06:58.910 --> 00:07:03.509 proposed changes to existing rules or new rules. Each 00:07:03.519 --> 00:07:07.129 piece of information on which we base, our decision 00:07:07.139 --> 00:07:10.600 is listed and available for you to review on the 00:07:10.608 --> 00:07:14.230 Commission's website. Uh, at a specific page we call 00:07:14.238 --> 00:07:17.660 the docket card. Your comments today will also be listed 00:07:17.670 --> 00:07:19.928 and published on the docket card. Because our court 00:07:19.939 --> 00:07:23.379 reporters are transcribing today's hearing, taking 00:07:23.389 --> 00:07:26.939 down everything that is said. I thank you so much for 00:07:26.949 --> 00:07:30.139 spending your time with us today. To share your experiences 00:07:30.149 --> 00:07:34.230 as customers, your perspectives or perhaps just a listen. 00:07:34.559 --> 00:07:37.899 The Commissioner and I will be paying close attention 00:07:37.910 --> 00:07:41.069 to what you say. We've received significant public 00:07:41.079 --> 00:07:44.199 interest in this proceeding, which likely means that 00:07:44.209 --> 00:07:47.238 you won't have to wait before speaking. So I will thank 00:07:47.250 --> 00:07:51.699 you for your patience. Today is not the only opportunity 00:07:51.709 --> 00:07:54.278 for you to tell us 00:07:54.278 --> 00:07:56.858 how this proceeding will affect you. Throughout the 00:07:56.869 --> 00:08:00.689 proceeding we will uh, accept written public comments 00:08:01.088 --> 00:08:04.850 through a form on our website. It's the public comments 00:08:04.858 --> 00:08:09.149 section of the docket card. To access the docket card 00:08:09.160 --> 00:08:12.829 again, go to the Commission's website. And in particular 00:08:12.838 --> 00:08:17.319 www.cpuc.ca. 00:08:17.329 --> 00:08:22.220 gov/pph. As of today, we have received almost 00:08:22.230 --> 00:08:27.209 2,700 written public comments. This form is being conducted 00:08:27.220 --> 00:08:30.588 remotely, because we have found remote hearings to be 00:08:30.600 --> 00:08:34.070 a very convenient and effective way for us to engage 00:08:34.080 --> 00:08:36.869 with members of the public. Especially on issues like 00:08:36.879 --> 00:08:40.190 this that affect all parts of the state. Again, we 00:08:40.200 --> 00:08:42.690 are very appreciative that you've joined us today. 00:08:42.769 --> 00:08:46.229 Now, we will hear from Commissioner Houck. The floor is yours Commissioner. 00:08:47.769 --> 00:08:51.719 Thank you, Judge Glegola. Um, good afternoon everyone. Again, 00:08:51.729 --> 00:08:55.058 My name is Darcie Houck. I'm the assigned Commissioner for the service, 00:08:55.070 --> 00:08:58.418 the Service Quality um, Rulemaking that. Um, we're 00:08:58.428 --> 00:09:01.700 here to, to hear from you on today. I'd like to thank 00:09:01.710 --> 00:09:05.308 Judge Glegola, the Public Adviser's Office. Um, for all of their 00:09:05.320 --> 00:09:09.250 work and um preparing for and hosting today's Public 00:09:09.259 --> 00:09:12.779 Participation Hearing. Um, I specially want to acknowledge 00:09:12.788 --> 00:09:18.509 Joyce Fox, Alison Brown and Kim Mona Dzvova 00:09:18.509 --> 00:09:22.658 and Claudia Sanchez. I also wanna thank our court reporters 00:09:22.668 --> 00:09:27.580 um Jason Stacy and Doris Humun and Ashley Button. And our IT 00:09:27.590 --> 00:09:31.340 Staff, Robert Stanford and Joseph Haga. We could not work, 00:09:31.349 --> 00:09:35.489 um and hold these hearings without their support. Um, 00:09:35.500 --> 00:09:38.250 I'd also like to thank all of you for taking the time 00:09:38.259 --> 00:09:40.969 out of your day to provide your comments on this important 00:09:40.979 --> 00:09:44.210 matter. I appreciate the opportunity to hear from you 00:09:44.219 --> 00:09:47.119 the public. Before we make any decisions in Phase 1 00:09:47.129 --> 00:09:50.658 of the proceeding. This proceeding as the Judge indicated 00:09:50.889 --> 00:09:54.359 um is to evaluate our current service quality standards. 00:09:54.369 --> 00:09:58.219 That are set out in General Order 133D and we'll set 00:09:58.229 --> 00:10:01.590 new service standards for communication providers as 00:10:01.599 --> 00:10:04.418 appropriate. Including examining wireless and voice 00:10:04.428 --> 00:10:07.879 services. In Phase 2 of the proceeding, we will consider 00:10:07.889 --> 00:10:11.200 service quality standards for internet service. And 00:10:11.210 --> 00:10:14.239 as the Judge indicated, um to-date. We have received 00:10:14.250 --> 00:10:20.808 2,789 written comments in our docket and we had over 00:10:20.820 --> 00:10:25.229 250 people, uh provide comment in the prior uh Public 00:10:25.239 --> 00:10:28.500 Participation Hearings held in the proceeding. Given 00:10:28.509 --> 00:10:32.279 the um and, and so. That is um, extensive turnout and 00:10:32.288 --> 00:10:35.070 we know that you're very um concerned and interested 00:10:35.080 --> 00:10:38.629 in this topic. Um given the conditions of modern life 00:10:38.639 --> 00:10:41.269 it's critically important that customers receive reliable 00:10:41.279 --> 00:10:45.048 telecommunication services. Which um, include plain old 00:10:45.058 --> 00:10:47.259 telephone service service or what's referred to as 00:10:47.609 --> 00:10:51.590 POTS, wireless, voice and broadband. Communication services 00:10:51.599 --> 00:10:54.288 are essential services. As more and more, Californians 00:10:54.298 --> 00:10:57.229 are relying on these technologies for work, school, 00:10:57.239 --> 00:11:00.580 medical services to stay connected with one another 00:11:00.590 --> 00:11:04.619 and to contact emergency services providers. The purpose 00:11:04.629 --> 00:11:07.450 again of today's um, hearing is to hear from you about 00:11:07.460 --> 00:11:09.690 the quality of services that you're receiving from 00:11:09.700 --> 00:11:13.029 your providers. And with that, I'm gonna end my comments 00:11:13.038 --> 00:11:15.580 here. To ensure we have as much time as possible to 00:11:15.590 --> 00:11:18.690 hear from you the public. Um, I look forward to hearing 00:11:18.700 --> 00:11:23.129 your comments um today. And we'll also assure you that 00:11:23.139 --> 00:11:26.019 there is a transcript being prepared of today's hearing. 00:11:26.129 --> 00:11:28.538 And both the Judge and I will have that available and 00:11:28.548 --> 00:11:32.989 we'll be able to review that. Um, to ensure that, that 00:11:33.000 --> 00:11:35.548 the comments are considered. And so with that, I wanna 00:11:35.558 --> 00:11:37.798 thank everyone again and we'll turn back to Judge Glegola. 00:11:41.750 --> 00:11:45.330 Thank you, Commissioner Houck. We will now turn to the public. 00:11:45.599 --> 00:11:48.399 If you wish to speak and have not already done so. 00:11:48.408 --> 00:11:51.950 Please press *1 on your phone now and the operator 00:11:51.960 --> 00:11:56.000 will add you to the queue of speakers. You may decide 00:11:56.009 --> 00:12:00.820 at any time before we end this form at 4:30 to 00:12:00.830 --> 00:12:05.178 speak. Simply by uh, pressing *1. If you do speak, 00:12:05.190 --> 00:12:09.119 please remember to speak slowly and clearly. So that 00:12:09.129 --> 00:12:11.899 our court reporter is able to capture everything you 00:12:11.908 --> 00:12:15.849 say. We ask that you state and spell your name. And 00:12:15.859 --> 00:12:18.580 if you'd like the city where you were calling from. 00:12:19.320 --> 00:12:22.658 To help ensure that we hear from everyone, each speaker 00:12:22.668 --> 00:12:27.009 will have a time limit of one minute. A chime will 00:12:27.019 --> 00:12:33.359 sound when you have 15 seconds left. Please wrap up 00:12:34.609 --> 00:12:37.889 shortly after that. I sincerely apologize for this 00:12:37.899 --> 00:12:41.239 abrupt deadline. I hope you understand the reason is 00:12:41.250 --> 00:12:45.408 to hear from as many people as possible. Additionally 00:12:45.609 --> 00:12:49.389 um, please know that we will be stopping at 4:30. We 00:12:49.399 --> 00:12:52.529 will take a break then and start the next prehearing 00:12:52.538 --> 00:12:56.859 conference at 6pm tonight. 00:12:56.859 --> 00:12:59.788 Also, if you are disconnected from your call, before 00:12:59.798 --> 00:13:03.229 I am able to thank you. Please know that just how much 00:13:03.239 --> 00:13:06.690 uh I, and Commissioner Houck appreciate you taking the time 00:13:06.700 --> 00:13:09.719 today. To share your experiences as telecommunications 00:13:09.729 --> 00:13:15.168 customers with us. Again, we will be able to hear you 00:13:15.178 --> 00:13:18.830 best if you speak slowly and clearly, and speak directly 00:13:18.840 --> 00:13:22.320 into your phone or headset. It is best not to use a 00:13:22.330 --> 00:13:24.649 speakerphone. 00:13:24.649 --> 00:13:27.739 And also finally, if you are listening to this hearing 00:13:27.750 --> 00:13:32.058 using our live video feed. Please remember to mute 00:13:32.070 --> 00:13:35.288 the speakers for that feed when you are speaking to 00:13:35.298 --> 00:13:39.389 us by telephone. With that, could our operator please 00:13:39.399 --> 00:13:44.330 proceed with the first speaker in the queue? 00:13:44.330 --> 00:13:48.340 Thank you, sir. The uh, public line is now open. Our 00:13:48.349 --> 00:13:57.529 first speaker is uh, Fiji Adami. Fiji Adami Vecur, 00:13:57.529 --> 00:13:59.590 yes. 00:13:59.590 --> 00:14:02.668 Thank you. 00:14:02.668 --> 00:14:08.200 Okay, I'm a teacher. And in 2022 January, I got a new 00:14:08.210 --> 00:14:12.700 phone and switched to Verizon. They gave me a new phone. 00:14:12.710 --> 00:14:16.779 I pay a lot of money and the contract that I pay 00:14:16.788 --> 00:14:19.639 again with teacher discount and all of these. I pay 00:14:19.649 --> 00:14:23.428 $76, that they told me $60. That's not important. The 00:14:23.440 --> 00:14:26.340 most important part, that I don't have a connection. 00:14:26.950 --> 00:14:30.700 And when I called them, they said oh, this area it 00:14:30.710 --> 00:14:34.259 doesn't work 5G. And the other one is not working. 00:14:34.320 --> 00:14:37.859 So I said I live in this area, and then I said 00:14:37.869 --> 00:14:41.359 okay, how about my school? I don't have connection in 00:14:41.369 --> 00:14:45.960 my oh, it's the same area. We don't have a connection 00:14:45.969 --> 00:14:54.500 there. So, what is the purpose of having phone? 00:14:54.500 --> 00:15:00.599 Hello. 00:15:00.599 --> 00:15:16.259 Hello. 00:15:16.259 --> 00:15:22.649 Uh did we, Judge Glegola? Or did we lose your audio? 00:15:22.649 --> 00:15:37.239 No I'm, I'm here. 00:15:37.239 --> 00:15:45.359 Hello. 00:15:45.359 --> 00:15:49.229 I think we may be having some technical difficulties. 00:15:49.379 --> 00:16:18.509 Hold on. Um, one moment. 00:16:18.509 --> 00:16:23.529 Hello. 00:16:23.529 --> 00:16:27.668 Hello. 00:16:27.668 --> 00:16:31.158 Yes. Uh, please stand by we may be having to difficulties. That's okay. 00:16:32.129 --> 00:17:08.660 Okay. 00:17:08.660 --> 00:17:17.719 Hello, this is Judge Glegola. Um, um my phone dropped off. Are we um, 00:17:17.729 --> 00:17:21.769 can other folks hear me? 00:17:21.769 --> 00:17:24.269 I hear you. 00:17:24.269 --> 00:17:27.640 Thank you. And I'm sorry. I'm sorry, ma'am for, for 00:17:27.650 --> 00:17:33.729 that. Um, could you please uh, um continue with uh, with 00:17:33.739 --> 00:17:38.769 your comments? Yes. So I, if I wanna switch to another 00:17:38.779 --> 00:17:42.170 company. I have to pay penalty for the rest of the 00:17:42.358 --> 00:17:48.289 uh, the end of 2004. So I'm paying $75 a month and 00:17:48.299 --> 00:17:52.640 not having service. Because I have a contract for 2 00:17:52.650 --> 00:17:57.189 years with Verizon. And Verizon doesn't give me a service. 00:17:57.199 --> 00:18:01.920 Because at the time I really it, it's emergency and 00:18:01.930 --> 00:18:04.838 I need to make a call. I don't have a service. So 00:18:04.848 --> 00:18:08.779 that's the only thing I am calling. That they, and on 00:18:08.789 --> 00:18:12.640 and on. I went to the uh, um, the Verizon. And they 00:18:12.650 --> 00:18:14.789 say oh, we can't do anything. If you wanna switch, 00:18:14.799 --> 00:18:17.900 you have to pay the penalty. But I said the reason 00:18:17.910 --> 00:18:21.559 I wanna switch. Because I don't have a service in my 00:18:21.568 --> 00:18:25.989 area. I don't have a service in my work area. So what 00:18:26.000 --> 00:18:31.219 should I do? Is it fair that I pay more than $15 00:18:31.229 --> 00:18:36.608 uh, altogether is uh. I pay $600 and my new phone 00:18:37.279 --> 00:18:44.088 uh, iPhone 12. And, uh the phone uh, iPhone 13 and 00:18:44.098 --> 00:18:46.920 I pay a lot of money. They lie about everything. They 00:18:46.930 --> 00:18:50.769 told me with teacher discount, you get $60 a month. 00:18:50.779 --> 00:18:54.368 And Verizon credit card, I have Verizon credit card. 00:18:54.380 --> 00:18:58.920 And I submit my teacher um credential, but still I 00:18:58.930 --> 00:19:03.630 pay $75. But even this is not important as much as 00:19:03.640 --> 00:19:07.719 I need my phone. I need to have a service and this 00:19:07.729 --> 00:19:12.390 is really uh I cannot believe that the company like 00:19:12.400 --> 00:19:15.118 Verizon. They wanna take advantage of the people like 00:19:15.130 --> 00:19:19.660 me. This is why I got. Ma'am. Ma'am, thank you so much for 00:19:19.670 --> 00:19:24.549 calling in. Yes, I got the off from work to talk to 00:19:24.559 --> 00:19:27.630 you guys people. And let you know what's happening. 00:19:28.670 --> 00:19:31.279 Thank you so much, ma'am. We, we really appreciate 00:19:31.289 --> 00:19:33.779 your, your calling in. Operator, could you please uh 00:19:33.789 --> 00:19:45.640 bring the next uh, caller up? 00:19:45.640 --> 00:19:50.680 Thank you. Our next speaker is Greg Hamilton, your 00:19:50.689 --> 00:19:54.269 line is open. Thank you. Hi, this is Greg Hamilton, 00:19:54.279 --> 00:19:58.189 H. A. M. I. L. T. O. N. My comments will be relating to 00:19:58.199 --> 00:20:02.779 AT&T cell service. I live in Castro Valley, California. 00:20:03.130 --> 00:20:06.439 Castro Valley, California is Columbia Housing Division, 00:20:06.539 --> 00:20:10.140 which includes about 500 homes. For at least the Northern 00:20:10.150 --> 00:20:13.000 2/3 of the Columbia Division. There is at best 00:20:13.009 --> 00:20:16.828 poor and much of the time nonexistent AT&T cell 00:20:16.838 --> 00:20:20.338 service. I have found that all AT&T customers in 00:20:20.348 --> 00:20:23.279 the Columbia Division that I have spoken to. Have poor 00:20:23.289 --> 00:20:26.939 to nonexistent service. I use AT&T's Mark the 00:20:26.949 --> 00:20:30.618 Spot mobile app. To report multiple dropped calls, multiple 00:20:30.630 --> 00:20:34.068 failures to connect, etcetera. Nobody has done anything. 00:20:34.239 --> 00:20:37.500 I called AT&T's customer service and was told and 00:20:37.509 --> 00:20:40.529 I quote, "it is not a priority for AT&T to 00:20:40.539 --> 00:20:44.049 fix the issue." We in the Columbia Division would greatly 00:20:44.059 --> 00:20:47.539 appreciate receiving reasonable service. Thank you 00:20:47.549 --> 00:20:49.809 for listening. 00:20:49.809 --> 00:20:54.170 Thank you for your time today, sir. 00:20:54.170 --> 00:20:57.420 We have our next caller, please Operator. Yes, our 00:20:57.430 --> 00:21:02.390 next call comes from Solomon. Your line's open. 00:21:02.390 --> 00:21:07.828 Hi, yes. My name is Solomon Oseunde. Um yeah, my 00:21:07.838 --> 00:21:11.500 calls about my cell phone service. My service is I, 00:21:11.509 --> 00:21:14.588 I could speak the same as what everyone said before 00:21:14.598 --> 00:21:18.630 me so far. It is terrible, it's opposite of reliable. 00:21:18.640 --> 00:21:22.559 Um, calls drop all the time. They dropped on 2 calls 00:21:22.568 --> 00:21:26.180 today, that were very long, very important calls. Me 00:21:26.189 --> 00:21:29.900 on, me on hold had to recycle in the queue. But just 00:21:29.910 --> 00:21:34.269 to say that, what I pay for my service versus the service 00:21:34.279 --> 00:21:39.489 that I get is ridiculous. The gap in that I would say. 00:21:39.848 --> 00:21:42.259 Because 00:21:42.259 --> 00:21:46.588 is, you know, a regular call. Like right, like right 00:21:46.598 --> 00:21:49.420 I don't know if you guys can hear me properly. 00:21:49.618 --> 00:21:52.979 You know that's how, that's how bad it is. So I would 00:21:52.989 --> 00:21:55.750 just like for some improvement, it's happened for two 00:21:55.759 --> 00:22:00.469 years. I had a, a phone. Um you guys, I spoke with 00:22:00.588 --> 00:22:05.469 about 400 different representatives at AT&T. Who tried 00:22:05.479 --> 00:22:07.709 to troubleshoot and do a bunch of things. They said, 00:22:08.529 --> 00:22:12.818 uh we've done everything we can. Uh then I, they told 00:22:12.828 --> 00:22:14.509 me to get a new phone. I got a new phone. The 00:22:14.519 --> 00:22:18.348 new phone, the exact same thing. So, it's not the phone. 00:22:18.358 --> 00:22:22.078 But now I have a new phone that doesn't work. Um and 00:22:22.088 --> 00:22:24.439 that's, I hope you guys can do something about it. 00:22:24.449 --> 00:22:26.838 Make something right here. Because I, I don't like paying 00:22:26.848 --> 00:22:31.489 for my phone, when it doesn't work, so. 00:22:31.489 --> 00:22:35.009 Thank you so much for, for calling in today. We, we 00:22:35.019 --> 00:22:37.209 very much appreciate your time. That's why we're 00:22:37.219 --> 00:22:41.039 here. Operator, would you mind? I understand that we 00:22:41.049 --> 00:22:44.670 have someone waiting on the Spanish language, uh line. 00:22:44.759 --> 00:22:48.239 Would you mind transferring to that one? Uh yes, sir. 00:22:48.250 --> 00:23:03.890 One moment. 00:23:03.890 --> 00:23:15.289 (silence) 00:23:15.289 --> 00:23:20.880 Our next speaker comes from uh, Francisco. 00:23:20.880 --> 00:23:26.000 Your, your line is now open. 00:23:26.000 --> 00:23:29.969 Yeah. 00:23:29.969 --> 00:23:33.519 Yes. My name is Francisco Navarro and I'm calling in 00:23:33.529 --> 00:23:38.969 because I'm having difficulties. 00:23:38.969 --> 00:23:41.719 And I'm having a lot of problems with my phone also. 00:23:42.559 --> 00:23:51.979 I have a T-Mobile or Simple Mobile. 00:23:51.979 --> 00:23:54.789 I also made a phone call to the Department of Employment. 00:23:54.799 --> 00:23:57.269 I, I ended up receiving a phone call or making a phone 00:23:57.279 --> 00:24:02.739 call and ended up cutting out. 00:24:02.739 --> 00:24:05.930 I've already reported this on several occasions and 00:24:05.939 --> 00:24:08.449 I think that I'm going to have to change companies. 00:24:13.449 --> 00:24:16.838 I think that, that would be all for today or I don't 00:24:16.848 --> 00:24:27.680 know if there's any other question. 00:24:27.680 --> 00:24:36.529 Is, is that it from our caller? 00:24:36.529 --> 00:24:50.259 Okay. Well, and thank you so much. 00:24:50.259 --> 00:24:52.578 So with that, then I thank the caller for calling 00:24:52.588 --> 00:24:55.880 in. And Operator, could you please move to our, um 00:24:55.890 --> 00:25:01.000 our next uh, person uh waiting in the queue? Thank you, 00:25:01.009 --> 00:25:03.199 sir. 00:25:03.199 --> 00:25:09.088 Our next caller is uh, Khaled Wu. Your line is open. 00:25:09.088 --> 00:25:12.660 Good afternoon uh, Honorable Judge and also Commission. 00:25:13.699 --> 00:25:21.068 Um, my name is Alex Wu. My office is in Arcadia, California. 00:25:21.910 --> 00:25:28.549 My home is in El Monte, California. I'm using AT&T. 00:25:30.269 --> 00:25:36.969 One, AT&T is running a wrong since uh, systematic business 00:25:36.979 --> 00:25:44.529 model. Two, the company just protect their own interest 00:25:44.539 --> 00:25:49.489 and they don't care anything to make sure a favorable 00:25:49.500 --> 00:25:54.009 outcome. Whatever issue has come up with that service. 00:25:54.699 --> 00:26:01.809 Three, that is proven that AT&T is using a toll free 00:26:01.818 --> 00:26:08.568 number system. That would discourage the customer. 00:26:08.568 --> 00:26:13.059 Four, 5G system is very slow. 10 minutes for one picture 00:26:13.858 --> 00:26:19.630 Management, uh 5G is not expect, reach your expectation. 00:26:20.059 --> 00:26:23.739 The phone tech system is nothing, low tech. Just repeat 00:26:23.750 --> 00:26:27.358 the same step. Advanced tech, it says promise follow 00:26:27.368 --> 00:26:32.559 up. Complaints say, no such problem. Commissioner, please 00:26:32.568 --> 00:26:36.009 turn it around. Thank you. 00:26:36.009 --> 00:26:38.989 Thank you for your time today. Could we have our 00:26:39.000 --> 00:26:42.680 next caller, please. 00:26:42.680 --> 00:26:46.348 Our next caller, 00:26:46.348 --> 00:26:54.479 our next caller is Dell Mason. Your line is open. 00:26:54.479 --> 00:26:59.930 Oh, thank you. Uh, okay. It sounds like I'm hearing 00:26:59.939 --> 00:27:03.108 somebody busy signal. 00:27:03.108 --> 00:27:05.689 Hello. 00:27:05.689 --> 00:27:08.568 Please continue. Your line is open. 00:27:08.568 --> 00:27:13.279 Oh, hello. Hello, please continue sir. Oh, okay. I'm 00:27:13.289 --> 00:27:16.729 sorry. Um, uh. My name is uh, Mel Mason. I'm a resident of 00:27:16.739 --> 00:27:19.890 Seaside, California. Uh, which is uh one of the communities 00:27:19.900 --> 00:27:23.000 that has quality of service issues and it certainly 00:27:23.009 --> 00:27:26.709 impacted by the digital divide. Um my question is, 00:27:26.719 --> 00:27:31.489 is uh, uh why is the Commission focusing on old landline 00:27:31.500 --> 00:27:34.150 technology? I think most of the problems people 00:27:34.160 --> 00:27:36.890 talk about with their old landlines. Would be solved 00:27:36.900 --> 00:27:40.410 if everyone had access to broadband. And I would ask 00:27:40.420 --> 00:27:42.809 that the broadband funds be released. As a means of 00:27:42.818 --> 00:27:46.098 building out the network. I believe that, that needs 00:27:46.108 --> 00:27:49.029 to be done as a major means of closing the digital 00:27:49.039 --> 00:27:52.670 divide and increasing uh quality of service. Thank 00:27:52.680 --> 00:27:54.930 you for your time. 00:27:54.930 --> 00:27:58.568 Thank you for calling in today, sir. 00:27:58.568 --> 00:28:00.920 Operator, could we please, uh proceed with the next 00:28:00.930 --> 00:28:05.170 caller? Our next public comment comes from Barry White. 00:28:05.180 --> 00:28:09.838 Your line is open. 00:28:09.838 --> 00:28:14.630 Hello. Hello, could you please continue, sir? Yes. 00:28:14.640 --> 00:28:18.269 Thank you. I'm Barry Waite, I'm the President of the 00:28:18.279 --> 00:28:20.848 Carson Chamber of Commerce and thank you for your time. 00:28:20.858 --> 00:28:24.608 I'll try to be brief. Um, so we have no service complaints 00:28:24.618 --> 00:28:27.239 from our hundreds of members. Um, any issues that we've 00:28:27.250 --> 00:28:31.539 had have been resolved in a timely fashion. Um, so we're 00:28:31.549 --> 00:28:34.598 concerned that the quality metrics that are being proposed 00:28:34.608 --> 00:28:38.130 are not appropriate for the modern era. And we wanna 00:28:38.140 --> 00:28:43.059 make sure that we're not using metrics from 1975. So 00:28:43.068 --> 00:28:46.019 uh, we're working with the providers of the city, and 00:28:46.029 --> 00:28:49.539 our council of governments. To expand broadband to unserved 00:28:49.549 --> 00:28:52.699 areas of the community. And we're making good progress 00:28:52.709 --> 00:28:55.289 on that. And we wanna make sure that, that is the focus. 00:28:55.539 --> 00:28:57.739 So with that, I thank you very much for your time and 00:28:57.750 --> 00:29:00.108 have a good day. 00:29:00.108 --> 00:29:03.380 Thank, thank you and likewise, sir. 00:29:03.380 --> 00:29:06.759 Can we please have our next caller, Operator. Our next public 00:29:06.769 --> 00:29:12.430 comment comes from Natalie Vost, your line is open. Good afternoon. 00:29:12.439 --> 00:29:15.029 My name is Natalie Vost and I'm calling in on behalf of 00:29:15.039 --> 00:29:17.979 the California Business Roundtable. We are a nonpartisan 00:29:17.989 --> 00:29:20.910 organization that is comprised of senior executives 00:29:21.029 --> 00:29:24.108 across the state. Um, and I'm calling to speak on the 00:29:24.118 --> 00:29:27.439 positive impacts of mobile telecommunications. Uh, so 00:29:27.449 --> 00:29:30.799 small businesses are relying on emerging platforms. 00:29:30.809 --> 00:29:33.469 Which are enabled by apps and connecting with customers 00:29:33.479 --> 00:29:36.299 through wireless technologies. This is creating new 00:29:36.309 --> 00:29:38.989 job opportunities and improvements for many businesses 00:29:39.000 --> 00:29:42.729 based in California. These wireless networks have evolved 00:29:42.739 --> 00:29:45.969 and only improved over the past decade. Because of permissionless 00:29:45.979 --> 00:29:48.759 innovation and some top down, utility style 00:29:48.769 --> 00:29:52.130 regulations. It's necessary to enable innovators and 00:29:52.140 --> 00:29:54.949 entrepreneurs. To offer their best and not hold them 00:29:54.959 --> 00:29:57.858 back from competing in the marketplace. Thank you. 00:29:59.660 --> 00:30:02.380 Thank you for calling in today. Operator, could we have 00:30:02.390 --> 00:30:06.279 our next public commenter? Our next public comment comes from 00:30:06.289 --> 00:30:10.828 Leticia Jordan. Your line is open. 00:30:10.828 --> 00:30:15.279 Good afternoon. Um, I am calling regarding an issue 00:30:15.289 --> 00:30:19.680 um with Verizon. We've been customers for over 15 years 00:30:19.828 --> 00:30:23.180 and they approached us to consolidate into a business 00:30:23.189 --> 00:30:30.519 line. Um an, an error made at the store caused. 00:30:30.519 --> 00:30:34.150 Um, it triggered some kind of warning and instead of 00:30:34.160 --> 00:30:38.868 talking to us about it. They discontinued, they disconnected 00:30:38.880 --> 00:30:42.789 all six of our lines with no warning. And then they 00:30:42.799 --> 00:30:47.989 reported all of the devices stolen, which is fraud. 00:30:48.000 --> 00:30:53.039 So when we tried to go to a, a different carrier. We 00:30:53.049 --> 00:30:55.449 weren't even able to do that. And since we, they we 00:30:55.459 --> 00:30:58.328 didn't do the upsale at Verizon. We had to end up 00:30:58.338 --> 00:31:04.809 buying 6 or $7000 worth of new phones. Um we paid 00:31:05.078 --> 00:31:08.660 for years, no problems with billing. We wanna know 00:31:08.680 --> 00:31:11.750 what the issue is and why this fraud was committed. 00:31:11.759 --> 00:31:13.699 And they told us they don't have to give us any reason. 00:31:14.078 --> 00:31:19.680 We need transparency and we need accountability. 00:31:19.680 --> 00:31:21.858 Thank you. 00:31:21.858 --> 00:31:25.209 Thank you for your time today and calling in. Can 00:31:25.219 --> 00:31:28.469 we have our next commenter. Our next public comment 00:31:28.479 --> 00:31:32.959 comes from Tony Morris. Tony, your line is open. 00:31:32.959 --> 00:31:36.969 Yeah, hi. Uh, I'm a Verizon customer. And uh I, a couple 00:31:36.979 --> 00:31:39.818 of things I wanna talk about. One is the uh, signal 00:31:39.828 --> 00:31:43.529 strength that I'm getting where I live in, uh Southern 00:31:43.539 --> 00:31:47.449 California. Uh, but the main thing is uh, uh the 00:31:47.459 --> 00:31:50.088 uh tech support. Uh, I've been having problems with 00:31:50.098 --> 00:31:52.529 signal strength for quite a while. And each time I, 00:31:52.539 --> 00:31:55.410 you know, would get drop outs on my hotspot. I call 00:31:55.420 --> 00:32:00.509 tech support to get help. Uh, and each time they promise 00:32:00.519 --> 00:32:03.140 me it's gonna be fixed. They have all the right buzzwords 00:32:03.150 --> 00:32:05.250 and catch phrases I'm sure they have a list of things 00:32:05.259 --> 00:32:08.009 they're supposed to say. In the best broken English 00:32:08.019 --> 00:32:10.400 that they can. I understand we're multilingual. But 00:32:10.410 --> 00:32:12.180 if you're gonna speak English, speak English so that 00:32:12.189 --> 00:32:14.689 I can understand. Because that takes a lot of time too, 00:32:15.009 --> 00:32:18.130 to try to understand what they're saying. Uh, bottom 00:32:18.140 --> 00:32:20.750 line is. I went through 7 or 8 different tech 00:32:20.759 --> 00:32:25.049 support guys. They were supposed to send me a new device, 00:32:25.059 --> 00:32:27.809 that they helped break. I went from poor service to 00:32:27.818 --> 00:32:30.588 no service because of what they told me to do. I'm 00:32:30.598 --> 00:32:33.049 still waiting for a resolution to this, it's been like 00:32:33.059 --> 00:32:35.809 a month. And I'm still waiting and they make promises, 00:32:35.818 --> 00:32:37.890 after promise, after promise. And they don't keep any 00:32:37.900 --> 00:32:40.338 of them. There's no accountability apparently, because 00:32:40.348 --> 00:32:43.430 they don't feel they have an obligation. Uh, there's 00:32:43.439 --> 00:32:45.949 no pressure put on them to keep their promises, do 00:32:45.959 --> 00:32:48.348 what they say and provide quality service. I think 00:32:48.358 --> 00:32:53.150 that has to be addressed seriously. Thank you. 00:32:53.150 --> 00:32:55.618 Thank you for calling in today. Could we have our next 00:32:55.630 --> 00:32:58.910 commenter, please? Our next public comment comes from 00:32:58.920 --> 00:33:03.670 Brian Neil. Brian, your line is open. 00:33:03.670 --> 00:33:06.578 Hi. Can you hear me? 00:33:06.578 --> 00:33:10.289 Yes we can, please continue. 00:33:10.289 --> 00:33:15.630 Yes, hello. Hi, good afternoon. My name is. Oh, sorry. 00:33:15.640 --> 00:33:18.900 Can you hear me? Yes. Yes we can, please continue. 00:33:18.910 --> 00:33:23.019 Okay. Uh, my name is Brian Neil and I'm with the South Orange County Economic 00:33:23.029 --> 00:33:25.739 Coalition. Just wanted to say thank you for providing 00:33:25.750 --> 00:33:30.699 the opportunity to uh, provide public comment. Firstly, 00:33:30.709 --> 00:33:33.578 uh we appreciate the Commission's efforts to address 00:33:33.588 --> 00:33:36.150 whether the existing standards meet the current needs 00:33:36.160 --> 00:33:39.140 of Californians. We believe the best way to do this 00:33:39.150 --> 00:33:42.699 is to focus on a path that closes the digital divide 00:33:42.709 --> 00:33:45.479 and connects as many people to broadband as possible. 00:33:45.709 --> 00:33:49.420 The CPUC, uh still focuses quite extensively on landline 00:33:49.430 --> 00:33:53.180 technology, and 1970's era service quality metrics 00:33:53.189 --> 00:33:56.949 for copper-based wire services. Uh, while our world 00:33:56.959 --> 00:33:59.439 is becoming increasingly reliant on the internet access. 00:33:59.449 --> 00:34:02.689 Landlines are for better or for worse, becoming increasingly 00:34:02.699 --> 00:34:05.400 obsolete. Yet we're still allocating a significant 00:34:05.410 --> 00:34:08.708 portion of our resources to maintain them. Um, thank 00:34:08.719 --> 00:34:10.927 you. 00:34:10.927 --> 00:34:13.128 Thank you for calling in today. Could we have our next 00:34:13.137 --> 00:34:15.728 commenter, please? 00:34:15.728 --> 00:34:18.679 Our next public comment comes from Marcus Gomez, your 00:34:18.688 --> 00:34:22.849 line is open. Thank you. Hello, my name is Marcus Gomez 00:34:22.860 --> 00:34:26.309 living in the Sacramento area. I own a business, where 00:34:26.318 --> 00:34:29.018 our employees are on the road around the state. And 00:34:29.028 --> 00:34:32.157 it's important to have reliable wire, wireless service 00:34:32.168 --> 00:34:35.427 to stay connected along the routes. Some of the routes 00:34:35.438 --> 00:34:38.278 go through rural areas with low, lower cellular connected, 00:34:38.289 --> 00:34:41.818 connectivity. But because of network improvement and 00:34:41.829 --> 00:34:45.048 deployment and new innovative technologies, we have 00:34:45.059 --> 00:34:48.918 noticed less drop off and clear communications. Thank 00:34:48.929 --> 00:34:52.110 you for your day. 00:34:52.110 --> 00:34:55.340 Thank you for calling in today. Can we have our next commenter, 00:34:55.349 --> 00:34:58.628 please. Our next public comment comes from Nicole Redbar, 00:34:59.090 --> 00:35:02.260 your line is open. 00:35:02.260 --> 00:35:07.030 Hi there, good afternoon. Um, my name is Nicole Riddler. I work 00:35:07.039 --> 00:35:10.179 with Veterans and low-income patients suffering from 00:35:10.188 --> 00:35:13.969 post-traumatic stress disorder. Uh, to access resources 00:35:13.978 --> 00:35:17.469 uh, for healing and harm reduction. Um, our company partners 00:35:17.478 --> 00:35:19.929 with brands and retailers. To create meaningful give 00:35:19.938 --> 00:35:22.320 back programs to underserved patients and Veterans in 00:35:22.329 --> 00:35:25.000 our communities across the state. Uh, we communicate 00:35:25.010 --> 00:35:27.219 with our partners through mobile and telecommunications 00:35:27.228 --> 00:35:30.628 services. Uh, to provide access to these and other mental 00:35:30.639 --> 00:35:34.789 health resources. Many folks um are also in rural areas. 00:35:34.989 --> 00:35:37.519 Our clients connect with us through the same mobile 00:35:37.530 --> 00:35:40.809 services to provide, uh product details and patient 00:35:40.820 --> 00:35:44.590 education. Um, all provided through these valuable broadband 00:35:44.599 --> 00:35:48.429 connections. Um, we have seen continued innovations 00:35:48.438 --> 00:35:51.478 to networks that are improving the quality of these 00:35:51.489 --> 00:35:58.918 communication services and I appreciate you. 00:35:58.918 --> 00:36:01.500 Thank you for calling in today. Can we have our next 00:36:01.510 --> 00:36:04.260 commenter, please? Our next public comment comes 00:36:04.269 --> 00:36:12.500 from Barry Chen, your line is open. 00:36:12.500 --> 00:36:15.958 Barry, your line is open. 00:36:15.958 --> 00:36:20.260 Hello? 00:36:20.260 --> 00:36:23.918 Hello, please continue. 00:36:23.918 --> 00:36:26.349 Uh yes. I, I think they got the name incorrectly. It's 00:36:26.360 --> 00:36:29.409 not Barry, it's Wayne Chinn, C. H. I. N. N. And I'm 00:36:29.418 --> 00:36:33.478 in San Francisco. I was just wondering about the consumer 00:36:33.489 --> 00:36:36.840 protection responsibility, who that falls upon? And who 00:36:36.849 --> 00:36:41.208 we contact regarding enforcement, in situations where 00:36:41.219 --> 00:36:45.679 you have a contract with the provider. But their equipment 00:36:45.688 --> 00:36:50.179 is failing and their service is failing. Um, you know 00:36:50.188 --> 00:36:53.199 I, I assume there must be some agency that we can contact 00:36:53.208 --> 00:37:01.728 that can rectify this problem. 00:37:01.728 --> 00:37:03.760 So thank you for calling in, sir. There's a couple 00:37:03.769 --> 00:37:09.878 of things that you can do. One of them is um, uh 00:37:10.639 --> 00:37:16.829 calling at our. I'm looking for the, the actual number 00:37:16.840 --> 00:37:26.590 right now. 00:37:26.590 --> 00:37:31.619 I would call our Public Adviser's Office, and the phone 00:37:31.628 --> 00:37:41.478 number for that is 1-866-849-8390. 00:37:41.478 --> 00:37:48.489 And so, and that, that's this agency. Let me repeat that to you, 1-866-849-8360. 00:37:48.500 --> 00:37:55.840 Is that correct? That's 8390. 8390, yes. That's correct. Um, let me ask 00:37:55.849 --> 00:38:00.708 you. Do it, doesn't the provider have some responsibility 00:38:00.869 --> 00:38:06.800 for the equipment and the service? 00:38:06.800 --> 00:38:09.050 So it depends on the, on the issue, sir. But you, you 00:38:09.059 --> 00:38:12.110 probably need to file a complaint and you probably 00:38:12.119 --> 00:38:17.079 need. I mean, yeah. So then we are looking at adopting 00:38:17.090 --> 00:38:19.389 certain rules for wireless. It sounds like you're talking 00:38:19.398 --> 00:38:22.800 about wireless and we don't have those rules yet. Yes, yeah. 00:38:22.809 --> 00:38:25.579 You know, they sign you up to a contract and then they 00:38:25.590 --> 00:38:29.469 give you a piece of equipment. And the piece of equipment 00:38:29.478 --> 00:38:33.079 is faulty or you know they don't take any responsibility 00:38:33.090 --> 00:38:36.530 for it. And so, why am I tied into a 2 year 00:38:36.539 --> 00:38:42.728 contract, when the equipment doesn't work? 00:38:42.728 --> 00:38:45.300 Sir, thank you very much for calling in today. I, I 00:38:45.309 --> 00:38:49.849 would encourage you to, um to, to call our Public 00:38:49.860 --> 00:38:52.418 Adviser's Office and they can help you file a complaint. 00:38:52.559 --> 00:38:57.849 Thank you. Thank you very much. Have a good one. Our next um. Our, our next public 00:38:57.860 --> 00:39:03.208 comment comes from Lori Kammerer, your line is open. 00:39:03.208 --> 00:39:05.878 Yes, thank you. Good afternoon Chair and Commissioners. 00:39:05.889 --> 00:39:10.090 This is Lori Kammerer, L. O. R. I. Excuse me. Last name, 00:39:10.099 --> 00:39:15.228 K. A. M like Mary, M like Mary, E. R. E. R. And I'm calling 00:39:15.239 --> 00:39:17.800 on behalf of the National Association of Women Business 00:39:17.809 --> 00:39:22.800 Owners, California Chapter. And we represent 1.4 uh or 00:39:22.809 --> 00:39:26.070 so, um of the California women business, um, women-owned 00:39:26.079 --> 00:39:29.820 businesses. Um, our state is best served when women- 00:39:29.829 --> 00:39:33.030 owned businesses and startups are thriving. Competing 00:39:33.039 --> 00:39:35.929 in the marketplace, creating jobs and opportunities. 00:39:35.938 --> 00:39:38.590 While also improving the well being of their customers. 00:39:39.329 --> 00:39:43.280 Key to this success is when emerging platforms enable 00:39:43.289 --> 00:39:47.110 to buy apps and connecting with customers. Through website. 00:39:47.119 --> 00:39:50.869 I'm sorry. Through wireless technologies, connecting 00:39:50.878 --> 00:39:54.530 customers through wireless technologies. These wireless 00:39:54.539 --> 00:39:57.269 networks have evolved and only improved over the past 00:39:57.280 --> 00:40:00.820 decade, because of innovation. We need a regulatory. 00:40:00.849 --> 00:40:04.309 Sorry, my voice. We need a regulatory framework that 00:40:04.320 --> 00:40:07.869 encourages our innovators and entrepreneurs to compete 00:40:07.878 --> 00:40:11.320 and produce the best products and services. Thank you 00:40:11.329 --> 00:40:15.239 for hearing my testimony today. 00:40:15.239 --> 00:40:19.250 Thank you for calling in. Could we have our next um, our 00:40:19.378 --> 00:40:22.369 next commenter, please? Our, our next public comment 00:40:22.378 --> 00:40:26.159 comes from Yovanna. I couldn't get a last name. Yovanna, your line 00:40:26.168 --> 00:40:30.539 is open. Hi, good afternoon. My name is Yovanna Vesta. I live 00:40:30.550 --> 00:40:33.128 in Santa Monica, California. I'm calling because last 00:40:33.139 --> 00:40:35.789 year, less than a year ago. Me and my mother changed 00:40:35.800 --> 00:40:39.938 our phone lines to Verizon. Um, the reason why we picked 00:40:39.949 --> 00:40:43.739 Verizon. Was because they said that um the, the service 00:40:43.750 --> 00:40:46.579 was better. You had coverage all around the state, 00:40:46.590 --> 00:40:53.010 etcetera. Um, we bought the two um, iPhone 13 Pro and 00:40:53.019 --> 00:40:57.219 within 2 weeks of owning them. My mom started having 00:40:57.750 --> 00:41:02.610 bone issues, uh pain on her hands, headaches. Um, we 00:41:02.619 --> 00:41:07.478 start searching and I think because the 5G uh, radiation. 00:41:07.489 --> 00:41:10.429 And we took the phones back to Verizon within 2 weeks 00:41:10.438 --> 00:41:14.599 of buying them. And they refused to um, exchanging it 00:41:14.610 --> 00:41:17.070 or like giving us the money back. We didn't know the 00:41:17.079 --> 00:41:21.478 policy. So a couple of days later, um I mean ago from 00:41:21.489 --> 00:41:24.458 now. Um, I was on the phone with a customer service 00:41:24.469 --> 00:41:29.019 agent. And she told me that we had the right to give 00:41:29.030 --> 00:41:32.889 back the phone with no problem. Now we're having some 00:41:32.898 --> 00:41:36.610 issues with them. Long story short, we wanna get rid 00:41:36.619 --> 00:41:40.378 of this um, contract with them. They don't wanna talk 00:41:40.389 --> 00:41:42.878 to us. We've been sending emails, they don't reply. 00:41:43.070 --> 00:41:46.360 Um, it's not just giving us issues to, you know, connect 00:41:46.369 --> 00:41:49.208 with other people. But it's also giving us issues, um 00:41:49.219 --> 00:41:54.079 physically. So if you can help us out, that would 00:41:54.090 --> 00:41:56.869 be awesome. Thank you. 00:41:56.869 --> 00:41:59.418 Thank you for calling in today, that's why we're here. 00:41:59.478 --> 00:42:03.489 We uh, we have our next comment, please. Our next public 00:42:03.500 --> 00:42:08.478 comment comes from Jesse Mariut, your line is open. Hello 00:42:08.489 --> 00:42:11.918 my name is Jesse Mariut. Last name is spelled, M. A. R. I. U. 00:42:11.929 --> 00:42:15.889 T. I'm the co-owner of a media company called Render 00:42:15.898 --> 00:42:19.250 Social in Roseville, California. Uh, telecommunication 00:42:19.260 --> 00:42:22.199 services are very important to us. Not only to communicate 00:42:22.208 --> 00:42:25.639 with uh staff and clients. But it's how we do business, 00:42:25.648 --> 00:42:28.978 promote our business and the uniqueness of our industry. 00:42:29.280 --> 00:42:31.769 Quite candidly and bluntly, companies like ours and 00:42:31.780 --> 00:42:33.969 the rest of California's entertainment industry. Would 00:42:33.978 --> 00:42:36.809 not be growing or have even survived, especially in 00:42:36.820 --> 00:42:39.989 the throes of this pandemic. Without having the properly 00:42:40.000 --> 00:42:42.889 functioning access to these critical resources every 00:42:42.898 --> 00:42:46.148 single day. We need to allow these services to continue 00:42:46.159 --> 00:42:49.309 to innovate and address the needs of their users. Without 00:42:49.320 --> 00:42:53.099 top-down dictation uh, as is prescribed in the proposal. 00:42:53.110 --> 00:42:56.530 Thank you very much. 00:42:56.530 --> 00:42:59.269 Thank you for calling in today. Do we have our next comment, 00:42:59.280 --> 00:43:03.418 please. Our next public comment comes from Leslie Asher, 00:43:03.429 --> 00:43:09.599 your line is open. Thank you. Uh, three quick points 00:43:09.610 --> 00:43:14.610 about Verizon and Xfinity Comcast in my neighborhood 00:43:14.619 --> 00:43:21.269 in the city of Marina. Uh number one, the cell signals 00:43:21.280 --> 00:43:26.059 are very weak in my neighborhood called the Dunes. Uh, 00:43:26.070 --> 00:43:32.360 which is built on former Army, Fort Ord property. Number 00:43:32.369 --> 00:43:40.898 two, if Comcast fails, Verizon also fails. Uh, leaving 00:43:40.909 --> 00:43:46.800 uh myself unable to make uh any calls to people, businesses 00:43:46.809 --> 00:43:53.128 or government agencies. And three, um during a broad 00:43:53.139 --> 00:43:58.389 and lengthy surge outage, as occurred late last week. No communication 00:43:58.478 --> 00:44:03.929 is provided during or after from Comcast or Verizon. 00:44:04.760 --> 00:44:07.090 Thank you. 00:44:07.090 --> 00:44:08.989 Thank you for calling in today. Can we have your next 00:44:09.000 --> 00:44:12.530 comment, please Our next public comment comes from Peter 00:44:12.539 --> 00:44:16.449 Ransall, your line is open. 00:44:16.449 --> 00:44:18.898 Good afternoon. My name is Peter Ransall. I'm a policy 00:44:18.909 --> 00:44:21.659 advocate for the California Farm Bureau. Farm Bureau 00:44:21.668 --> 00:44:25.458 represents over 28,000 members, across 20,000 farms. 00:44:25.469 --> 00:44:28.019 Delivering tens of billions of dollars in economic 00:44:28.030 --> 00:44:30.878 output for California. And feeding the state, nation 00:44:30.889 --> 00:44:33.699 and world with over 400 different California grown 00:44:33.708 --> 00:44:37.070 fruits, nuts and vegetables. Agriculture, like any 00:44:37.079 --> 00:44:39.309 other business, looks to technology to help bring 00:44:39.320 --> 00:44:42.469 efficiencies to farming practices and business success. 00:44:42.599 --> 00:44:45.369 Precision agriculture technology allows farmers to 00:44:45.378 --> 00:44:48.300 use artificial intelligence and data services to more 00:44:48.309 --> 00:44:52.280 efficiently manage. How much water, fertilizers and pesticides 00:44:52.289 --> 00:44:55.418 are used to bring in a crop. And automation technologies 00:44:55.429 --> 00:44:58.978 help to alleviate the lack of labor in farming. As farm 00:44:58.989 --> 00:45:01.728 workers age out of the workforce and new workers struggle 00:45:01.739 --> 00:45:04.978 to immigrate or to be developed. 00:45:04.978 --> 00:45:08.300 There's a need for ubiquitous technology networks to 00:45:08.309 --> 00:45:11.239 exist across all rural communities. Farmers need that 00:45:11.250 --> 00:45:14.739 connectivity to connect their homes to cold storage 00:45:14.750 --> 00:45:18.059 facilities. To millions of irrigated acres across the 00:45:18.070 --> 00:45:21.628 state. Those networks are vital for soil centers. And 00:45:21.639 --> 00:45:24.769 for data to become a regular part of the farming practice, 00:45:24.780 --> 00:45:30.199 and to make farming businesses. Thank you. Thank you 00:45:30.208 --> 00:45:32.958 for calling in today. Do we have our next comment, 00:45:32.969 --> 00:45:36.750 please? Our next public comment comes from Joy. Joy, 00:45:36.760 --> 00:45:41.208 your line is open. 00:45:41.208 --> 00:45:46.269 Hi, thank you. I'm, excuse me. My name is Joy Kabotie, and I 00:45:46.280 --> 00:45:49.559 live in Auburn, California. And I'm calling to complain 00:45:49.570 --> 00:45:54.099 about really Optimum. Um, Sudden Link was purchased by Optimum. 00:45:54.389 --> 00:45:58.688 Um, and we've been a client of Sudden Link for over 17 years. 00:45:58.958 --> 00:46:02.469 And a wire was broken at the pole. Um, I had to 00:46:02.478 --> 00:46:07.119 do something with the node. And um, we had numerous outages 00:46:07.128 --> 00:46:14.280 from November 2022-March 2023. Um, there were 00:46:14.289 --> 00:46:18.949 several phone calls, um that were made. And they told 00:46:18.958 --> 00:46:22.030 us they would come by and tell us when it was fixed 00:46:22.039 --> 00:46:24.918 or give us a call. And they never did and, and they 00:46:24.929 --> 00:46:30.398 said it was fixed in February of 2023. Um, we wouldn't 00:46:30.409 --> 00:46:33.510 have noticed the difference. Because we were occurring 00:46:33.519 --> 00:46:38.188 outages through March of 2023. So we've had nothing 00:46:38.199 --> 00:46:43.989 but outages with um, with Optimum. And uh, it's been 00:46:44.000 --> 00:46:49.688 really substandard um service. 00:46:49.688 --> 00:46:52.228 Thank you so much for calling in today. We that, that's 00:46:52.239 --> 00:46:55.949 why we're here. And uh, can I have the next 00:46:55.958 --> 00:46:59.079 public comment, please? Our next public comment comes 00:46:59.090 --> 00:47:03.128 from Kelly McDonald, your line is open. 00:47:03.128 --> 00:47:06.188 Hi, my name is Kelly McDonald, and I'm a mother of a 00:47:06.199 --> 00:47:08.849 5 year old in the Sacramento area. Um, and like 00:47:08.860 --> 00:47:11.010 a lot of families in California. My son has recently 00:47:11.019 --> 00:47:13.199 started going back to school or started elementary 00:47:13.208 --> 00:47:16.188 school, and has been exposed to lots and lots of germs. 00:47:16.409 --> 00:47:19.769 Um, so the easiest way that I communicate with our Pediatrician 00:47:19.780 --> 00:47:22.570 is through a mobile app. Um, and phone calls on my cell 00:47:22.579 --> 00:47:25.478 phone number. And pretty much daily, I'm communicating 00:47:25.489 --> 00:47:29.378 with the Doctor or his teacher. Um for, you know, his 00:47:29.389 --> 00:47:32.659 new educational adventure and homework. And helping 00:47:32.668 --> 00:47:36.369 out in this class. Um, we love being able to utilize 00:47:36.378 --> 00:47:40.188 this mobile service. Um, it's great to keep in touch 00:47:40.199 --> 00:47:43.728 with his Doctor, his teacher. Um, and we think that 00:47:43.739 --> 00:47:47.378 every Californian parent and family deserves nothing, 00:47:47.389 --> 00:47:50.510 but this infrastructure. That allows us to care for 00:47:50.519 --> 00:47:53.320 our loved ones. In a way that fits our needs and concerns. 00:47:53.329 --> 00:47:57.188 Thank you for your time. Thanks for calling in. Can 00:47:57.199 --> 00:48:00.228 we have our next commenter, please? Our next public 00:48:00.239 --> 00:48:04.679 comment comes from Gary Fuller, your line is open. 00:48:04.679 --> 00:48:07.918 Yes. Thank you. 00:48:07.918 --> 00:48:12.610 Hi, my name is Gary Fuller. I have AT&T. And my concern 00:48:12.619 --> 00:48:16.369 is the line you pick up. Somebody calls you, you pick 00:48:16.378 --> 00:48:19.648 it up, there's nobody there. You call the number back, 00:48:19.659 --> 00:48:23.110 and then it's not a working number. Well, if it's not 00:48:23.119 --> 00:48:27.559 a working number, how did they call me? I gave, I keep 00:48:27.570 --> 00:48:31.050 calling AT&T. They gave me a number to block these 00:48:31.059 --> 00:48:34.929 numbers, but they still keep coming. That's my concern. 00:48:35.010 --> 00:48:38.918 Have a good day, be safe. 00:48:38.918 --> 00:48:41.628 Thank you for calling, sir. You, you too. Could 00:48:41.639 --> 00:48:46.019 we have our next uh, uh caller, please? Our next public 00:48:46.030 --> 00:48:48.969 comment comes from Leslie Nevin, your line is open. 00:48:52.188 --> 00:48:56.000 Good afternoon. Um, I'm calling on behalf of my client 00:48:56.010 --> 00:49:02.000 Allen Hunsaker. Um, there's a current CPU uh, C case file 00:49:02.010 --> 00:49:09.000 open. It's File No. 578351. It's an issue with Frontier 00:49:09.010 --> 00:49:12.418 Communications. Um, I know a lot of the callers have 00:49:12.429 --> 00:49:16.418 been speaking about wireless communications. I'm calling 00:49:16.429 --> 00:49:21.679 mostly regarding landline communications. Um, my clients 00:49:21.688 --> 00:49:26.260 have had numerous problems and outages um, with their 00:49:26.269 --> 00:49:29.978 landlines. Um, it's been ongoing for a couple of years 00:49:29.989 --> 00:49:33.760 now. Uh, they both had COVID um, for a period of time. 00:49:33.769 --> 00:49:36.639 And did not have phone service while they had COVID. 00:49:36.739 --> 00:49:41.148 They're elderly, they require phone service. They have not had 00:49:41.300 --> 00:49:47.070 it. Um additionally, um most recently. Since the end 00:49:47.079 --> 00:49:52.889 of 2022, up to current. Um, there has been no service 00:49:52.898 --> 00:49:57.949 but for one day. Um, the service was again fixed for 00:49:57.958 --> 00:50:01.030 one day, but then stopped working. Frontier, tried to 00:50:01.039 --> 00:50:04.429 close the complaint, by indicating that service was 00:50:04.860 --> 00:50:10.179 was uh repaired, but it hasn't been. So the, I have 00:50:10.188 --> 00:50:13.820 asked that the file remain open. But this is an ongoing 00:50:13.829 --> 00:50:16.409 issue that has not been resolved. These are elderly 00:50:16.418 --> 00:50:20.139 people. This, they live in a rural area in California, 00:50:20.148 --> 00:50:23.458 Hot Springs. This is their only source of communication 00:50:23.469 --> 00:50:27.820 for all intensive purposes, and they require service. 00:50:29.320 --> 00:50:31.539 Thank you, ma'am for calling in today. That, that's 00:50:31.550 --> 00:50:35.119 why we're here. Do we have our next commenter, please? 00:50:35.699 --> 00:50:38.429 Our next public comment comes from Joanne McCullough, 00:50:38.489 --> 00:50:43.769 your line is open. Hi, good afternoon. I live in Castaic, 00:50:43.829 --> 00:50:49.019 C. A. S. T. A. I. C, California. And I've had AT&T for 00:50:49.030 --> 00:50:53.989 over 20 years for my cell service. And since mid-February 00:50:54.000 --> 00:50:59.289 till today, I have no bars. There's no, no phone calls. 00:50:59.300 --> 00:51:04.219 No texting. And I've called numerous times, talked 00:51:04.228 --> 00:51:07.849 to customer service and IT. And they keep promising 00:51:07.929 --> 00:51:12.320 me that it'll be fixed, and it hasn't. And I'm elderly 00:51:12.329 --> 00:51:17.458 and I need the phone to communicate with Doctors. 00:51:17.458 --> 00:51:20.179 Thank you. 00:51:20.179 --> 00:51:22.340 Thank you so much for calling in today. Can we have 00:51:22.349 --> 00:51:25.429 our next commenter, please? Our next public comment 00:51:25.438 --> 00:51:28.800 comes from Eve Sutton, your line is open. Thank you. 00:51:28.809 --> 00:51:31.840 My name is Eve Sutton, E. V. E. S. U. T. T. O. 00:51:31.849 --> 00:51:36.030 N. Calling from East Palo Alto, California. Which is 00:51:36.039 --> 00:51:40.860 San Mateo County, not regular Palo Alto. We have numerous 00:51:40.869 --> 00:51:44.478 power outages, frequent power outages. In February, 00:51:44.489 --> 00:51:48.579 my power was out for 3 days. And the corded landline 00:51:48.590 --> 00:51:51.199 phone I'm using now with this beautiful connection. 00:51:51.309 --> 00:51:55.469 Is the only way I had communication. Lasted long after 00:51:55.478 --> 00:51:59.465 my cell phone battery died, and my internet connection 00:51:59.474 --> 00:52:04.063 was gone, and my laptop battery died. The corded landline 00:52:04.074 --> 00:52:07.204 phones are really a lifesaver. And that's why I keep 00:52:07.215 --> 00:52:10.184 two of them. I'm paying for two corded landline phones 00:52:10.195 --> 00:52:13.333 with AT&T. If one phone is busy, I have it 00:52:13.344 --> 00:52:16.614 set up so that it automatically. The call, incoming call 00:52:16.625 --> 00:52:21.619 automatically. So I really want to keep my, my POTS 00:52:21.628 --> 00:52:27.708 service. But if I get uh, um fiber internet. They're 00:52:27.719 --> 00:52:30.800 gonna cancel my copper line. And I need to have both, 00:52:30.809 --> 00:52:33.489 if I'm gonna have fiber. I want the copper landline. 00:52:33.809 --> 00:52:37.139 I'm still bombarded with ads to switch to fiber. I 00:52:37.148 --> 00:52:41.579 keep telling them stop advertising to me. Robo calls 00:52:41.590 --> 00:52:44.728 that supposedly cannot be stopped, unless I have a fiber 00:52:44.739 --> 00:52:47.849 line. That's ridiculous. Um, I'm suggesting you call 00:52:47.860 --> 00:52:50.269 3 names at a time for the commenters. Thank you for calling in, ma'am. So we can 00:52:50.280 --> 00:52:55.349 get ready for your call um, to. Okay. Thanks for calling 00:52:55.360 --> 00:52:57.809 in. If we could have our next commenter, please? 00:52:58.519 --> 00:53:01.349 Our next public comment comes from Walter Adams, your 00:53:01.360 --> 00:53:04.208 line is open. 00:53:04.208 --> 00:53:07.679 Yes. Uh, thank you for taking my call. Um, I'll try to 00:53:07.688 --> 00:53:10.579 consolidate the thought here. We live in a canyon area 00:53:10.590 --> 00:53:14.469 in Los Angeles. And as, as a result of that, we have 00:53:14.478 --> 00:53:19.000 no cell signal available to us. Um, the real problem 00:53:19.010 --> 00:53:21.030 is the infrastructure in our area is probably 5 00:53:21.039 --> 00:53:25.128 or 6 decades old. And we are continuously having problems 00:53:25.449 --> 00:53:29.989 uh, with the copper wire lines. Uh, internet is not really 00:53:30.000 --> 00:53:33.090 a good option for us. Because when the power goes down, 00:53:33.099 --> 00:53:37.208 we had 17 power failures in our area since January 00:53:37.219 --> 00:53:41.579 '23. One was 4 days long. When the power goes out, we 00:53:41.590 --> 00:53:45.188 have no cell, no internet and actually our phone system 00:53:45.199 --> 00:53:49.070 goes out as well. So I understand the importance of 00:53:49.139 --> 00:53:52.688 working towards new technology. But in some areas, 00:53:52.699 --> 00:53:56.809 especially in canyon areas. You may need to keep the 00:53:56.820 --> 00:54:01.119 copper wire for a while. Thank you. Thank you for calling 00:54:01.128 --> 00:54:04.409 in. Can we please have our next commenter? Our next 00:54:04.418 --> 00:54:07.628 public comment comes from Steven Hekydian, your line is 00:54:07.639 --> 00:54:10.659 open. 00:54:10.659 --> 00:54:13.668 Thank you so much. Appreciate uh, the ability to share 00:54:13.679 --> 00:54:17.789 a couple uh, thoughts and a quick story. About 20 odd 00:54:17.800 --> 00:54:20.708 years ago, my wife uh took a position as a volunteer 00:54:20.719 --> 00:54:25.829 up in Frasier Park. And uh, not kind of knowing what 00:54:25.840 --> 00:54:28.099 cell carrier was preferred up there. We called the 00:54:28.110 --> 00:54:30.789 video store and the young kid said oh, you gotta go 00:54:30.800 --> 00:54:35.289 with the Cingular. And we had a nice signal up, up at 00:54:35.300 --> 00:54:39.958 the camp. Um, my buddy just called who works at Caltech 00:54:39.969 --> 00:54:46.469 JPL here in Pasadena, 91104, at the foothills. About 00:54:46.478 --> 00:54:50.510 2 miles from, a 1 mile from a freeway and no hills 00:54:50.519 --> 00:54:54.300 blocking our signal. And he was saying, hey I gotta 00:54:54.309 --> 00:54:57.809 take a corporate phone. Should I go AT&T or Verizon? 00:54:58.619 --> 00:55:02.500 So I have both and neither provides a signal. So I'm 00:55:02.510 --> 00:55:06.389 using Wi-Fi calling at home. Would love a better signal 00:55:06.398 --> 00:55:09.409 from both carriers. Thank you for your consideration. 00:55:10.659 --> 00:55:13.659 Thanks for calling in today. Can we have our next commenter 00:55:13.668 --> 00:55:18.320 please? My next um, public comment comes from Robin. 00:55:18.329 --> 00:55:21.648 Robin, your line is open. 00:55:21.648 --> 00:55:25.179 Hi, good afternoon. Thanks for taking the call. Um 00:55:25.188 --> 00:55:29.019 one, I wanted to make 3, 4 points actually. The data, 00:55:29.378 --> 00:55:32.699 we pay for full price data. We get hardly none with 00:55:32.708 --> 00:55:37.360 Verizon. Um, if I schedule a date to make a payment 00:55:37.719 --> 00:55:41.668 um, let's say the 21. They, they and they can't do 00:55:41.679 --> 00:55:44.570 the 21 is like the 20. And then I have to call 00:55:44.579 --> 00:55:46.769 customer service. If I call customer service, it's 00:55:46.780 --> 00:55:49.769 a $10 fee to talk to somebody. Like just these, all 00:55:49.780 --> 00:55:53.840 these extra fees and the service is really poor. Um, 00:55:54.878 --> 00:55:58.228 uh and then random call drops all the time. Like just 00:55:58.239 --> 00:56:00.050 on the phone and all of a sudden beep, beep, beep. And 00:56:00.059 --> 00:56:02.530 the phone goes out. It's just what, what are we paying 00:56:02.539 --> 00:56:06.570 for? If we don't even have the security of a good, um 00:56:06.949 --> 00:56:10.958 connection? Thank you for hearing me. 00:56:10.958 --> 00:56:12.898 Thank you for calling in today. Can we have our next 00:56:12.909 --> 00:56:16.070 commenter, please? Our next public comment comes from 00:56:16.079 --> 00:56:21.148 Neiomia Carroll, your line is open. Yes. My name is Neiomia 00:56:21.159 --> 00:56:24.280 First name, N. E. I. O. M. I. A. Last name Carroll, 00:56:24.289 --> 00:56:27.699 C. A. R. R. O. L. L. I was calling in with 00:56:27.708 --> 00:56:31.878 concerns. Because I found out recently that an employee 00:56:31.889 --> 00:56:35.599 at AT&T had been using my identity. I found out it 00:56:35.610 --> 00:56:39.929 was 7 iPhones listed under AT&T, under my specific 00:56:39.938 --> 00:56:43.485 name using a different Gmail account. I mean, not a 00:56:43.494 --> 00:56:47.195 Gmail account, but a AT&T account link with my first 00:56:47.204 --> 00:56:50.425 and last name to it. I tried to contact the office 00:56:50.434 --> 00:56:52.985 of the president. They refused to communicate with 00:56:52.994 --> 00:56:56.235 me. I filed the claim and I received a letter from 00:56:56.264 --> 00:57:01.735 an attorney and he offered me a $250 credit for my 00:57:01.914 --> 00:57:05.875 um reports. And I basically took it to court, because 00:57:06.168 --> 00:57:09.239 I had paid off my credit and everything. And I have 00:57:09.250 --> 00:57:12.949 found out through Chase, just recently they cut my credit 00:57:12.958 --> 00:57:17.688 cards off and everything. I lost $1,900 from Chase and 00:57:17.699 --> 00:57:21.300 I also lost $600 due to my credit from Victoria Secret. 00:57:21.309 --> 00:57:24.179 So, I'm just taking like major bills through my credit. 00:57:25.539 --> 00:57:30.398 So, I wanted to let AT&T know. That their employees 00:57:30.409 --> 00:57:33.820 are actually out here setting up cell phone accounts, 00:57:33.840 --> 00:57:37.849 using people personal identification. 00:57:37.849 --> 00:57:40.469 Thank you for calling in today. Can we have our next 00:57:40.478 --> 00:57:43.019 commenter, please? 00:57:43.019 --> 00:57:45.869 Our next public comment comes from Nancy Taylor, your 00:57:45.878 --> 00:57:48.699 line is open. 00:57:48.699 --> 00:57:53.219 Uh, thank you. Um, I'm calling about my POTS line. Um, 00:57:53.269 --> 00:57:56.590 it's uh, Nancy Taylor, N. A. N. C. Y. T. A. Y. 00:57:56.599 --> 00:58:01.478 L. O. R. I live in Auburn and I have a POTS line. 00:58:01.489 --> 00:58:06.039 Because I have medical conditions that require me to 00:58:06.050 --> 00:58:11.228 have a reliable telephone. Unfortunately, VoIP or any 00:58:11.239 --> 00:58:14.550 of those other internet type of services. All rely 00:58:14.559 --> 00:58:18.969 on electricity, which does not suit my situation. Recently 00:58:18.978 --> 00:58:22.659 in January, during a rainstorm our, our phone went 00:58:22.668 --> 00:58:27.628 out. Called AT&T for service and they quoted me a 13 00:58:27.639 --> 00:58:32.510 day due date to fix my service. Which I think is, is 00:58:32.519 --> 00:58:35.539 totally unreasonable. 00:58:35.539 --> 00:58:37.708 (silence) 00:58:37.708 --> 00:58:40.958 Unfortunately, our service was restored prior to that. 00:58:41.119 --> 00:58:44.159 I don't think AT&T ever came out and did anything on 00:58:44.168 --> 00:58:47.378 it. The wires had gotten wet and it just dried out, 00:58:47.389 --> 00:58:50.148 and so it sort of fixed itself. Which means that every 00:58:50.159 --> 00:58:52.079 time it rains 00:58:52.079 --> 00:58:56.369 we have an issue. Thank you. 00:58:56.369 --> 00:58:58.329 Thank you for calling in today. Can we have our next 00:58:58.340 --> 00:59:01.519 commenter, please? Our next public comment comes from 00:59:01.530 --> 00:59:10.059 Victoria Taylor, your line is open. 00:59:10.059 --> 00:59:15.679 Victoria Taylor, your line is open. 00:59:15.679 --> 00:59:25.659 Can you hear me, okay? Yes, please continue. 00:59:25.659 --> 00:59:33.760 Please continue. 00:59:33.760 --> 00:59:40.789 We heard you. Your Honor? Can you please continue? 00:59:40.789 --> 00:59:42.800 Your Honor, we can come back to Victoria. If we get her back in 00:59:42.809 --> 00:59:44.539 the queue. If you give me a couple of minutes, I'll 00:59:44.550 --> 00:59:48.860 see if I can grab her back. Thank you very much. You're 00:59:48.869 --> 00:59:51.519 welcome. Our next public comment comes from William 00:59:51.909 --> 00:59:55.478 Alfer, your line is open. 00:59:55.478 --> 00:59:57.050 Uh, yes. Hi. My name is William Alfer. 00:59:57.059 --> 01:00:00.270 I live in Los Angeles County. Uh, Torrance to be exact. 01:00:00.598 --> 01:00:03.729 Um, where do I begin? It's been a nightmare ever since 01:00:03.740 --> 01:00:07.119 pre-pandemic with you name it. Every phone company 01:00:07.129 --> 01:00:10.389 there is Verizon, AT&T, T-Mobile. I've tried them all, 01:00:10.399 --> 01:00:13.868 and none of them. And actually it's not 100% their fault. 01:00:13.879 --> 01:00:16.589 Because it's just for this one number that I call back 01:00:16.598 --> 01:00:20.400 East, a family member. Um, she had problems where she 01:00:20.409 --> 01:00:23.188 lives in her apartment complex. For the signal to get 01:00:23.199 --> 01:00:25.749 in. It's not coming through to her building, through 01:00:25.758 --> 01:00:27.859 her building. So that's part of the problem too. It's 01:00:27.868 --> 01:00:30.759 on the East Coast. And I've tried every, every phone 01:00:30.769 --> 01:00:35.680 company with her also and, and nothing works. Um, I've 01:00:35.689 --> 01:00:38.610 tried with Verizon. I've tried every AT&T. I've tried 01:00:38.619 --> 01:00:41.589 T Mobile. None of them, none of them are helping. 01:00:41.598 --> 01:00:43.939 It's and, and it's getting. Now it's, it was still 01:00:43.949 --> 01:00:45.729 working for a while and now it's, it fluctuates. It 01:00:45.739 --> 01:00:47.848 goes back and forth. I'm talking about the phone signal. 01:00:47.860 --> 01:00:53.509 It's really bad. 01:00:53.509 --> 01:00:55.489 Thank you for calling in today. Can we have our next 01:00:55.500 --> 01:00:58.898 commenter, please? Thank you, Your Honor. Victoria Taylor, can you 01:00:58.909 --> 01:01:02.420 please press *1 to get back into the queue. Victoria 01:01:02.429 --> 01:01:04.670 Taylor, please press *1 to get back into the 01:01:04.679 --> 01:01:07.649 queue. Our next public comment comes from Cheryl Randolph, 01:01:07.659 --> 01:01:10.289 your line is open. 01:01:10.289 --> 01:01:13.539 Hi, my name is Cheryl Randolph. And I'm, I wanna make 01:01:13.550 --> 01:01:16.709 a complaint. Because I've been going to the PUC and 01:01:16.718 --> 01:01:20.800 the FCC since 2014. My problem with my cable, internet, 01:01:20.810 --> 01:01:25.950 and phone have not been fixed. I just, uh I got 01:01:25.959 --> 01:01:28.450 a telephone number to call the president office. President 01:01:28.459 --> 01:01:30.539 office people, you leave voice mails they don't call 01:01:30.550 --> 01:01:33.300 you back. You talk to the tech, they don't call you 01:01:33.310 --> 01:01:36.179 back. I have a technician. They called me said everything 01:01:36.188 --> 01:01:39.013 was fixed. I take pictures of my television when they 01:01:39.024 --> 01:01:42.534 say no U-Verse connection. My internet, I need the internet. 01:01:42.545 --> 01:01:45.203 Because they put me on this internet phone and I have 01:01:45.215 --> 01:01:48.563 an ill mother. Now, how many times we have to go to 01:01:48.575 --> 01:01:51.123 the PUC and FCC, for things to get 01:01:51.134 --> 01:01:54.274 fixed around. Because there's nothing is getting fixed. 01:01:54.554 --> 01:01:58.688 And that's all I do. FCC, PUC. FCC, 01:01:58.700 --> 01:02:02.179 PUC. And then AT&T is telling the FCC and 01:02:02.188 --> 01:02:04.920 PUC they fixed the problem. And they have not fixed 01:02:04.929 --> 01:02:07.679 the problem, like I said. I got a voice mail and, and 01:02:07.689 --> 01:02:11.100 left voicemail with the President's office, no contact back. I done called the, 01:02:11.918 --> 01:02:15.219 no contact back. And we cannot communicate with these 01:02:15.229 --> 01:02:17.399 people in these foreign countries, when you're talking 01:02:17.410 --> 01:02:19.689 about your problems. Because they don't understand me 01:02:19.699 --> 01:02:23.260 and I don't understand them. Thank you. Thank you for 01:02:23.269 --> 01:02:26.160 calling in today. Can we have our next commenter, please? 01:02:26.820 --> 01:02:29.630 Our next public comment comes from Victoria Taylor, 01:02:29.638 --> 01:02:41.838 your line is open. 01:02:41.838 --> 01:02:46.760 Victoria, we currently cannot hear you. 01:02:46.760 --> 01:02:51.570 Can you hear me now? Yes. Yes we can, please continue. Okay. Um I, 01:02:51.578 --> 01:02:55.168 I had um, T-Mobile for 18 years. I have T-Mobile 01:02:55.179 --> 01:02:58.160 for my mobile services and I have Comcast for my internet 01:02:58.168 --> 01:03:01.529 services and my landline. I discovered that I was hacked 01:03:01.540 --> 01:03:04.459 in January of this year. I immediately went to T-Mobile 01:03:04.469 --> 01:03:06.969 to try to resolve the issue or get a new device. Um, 01:03:06.979 --> 01:03:10.858 $6000 later, my phone is still being hacked. I found 01:03:10.869 --> 01:03:14.369 out that I had 10 open lines on my phone, unauthorized 01:03:14.380 --> 01:03:17.529 lines that I had no idea that was open. T-Mobile um, would 01:03:17.540 --> 01:03:20.040 not be accountable for it. They kind of brushed me 01:03:20.050 --> 01:03:22.888 off. I went to every T-Mobile in my county. And I 01:03:22.899 --> 01:03:25.709 live in Visalia and the county I live in is in Tulare. 01:03:25.888 --> 01:03:30.119 I filed a police report and now um, it's kind of like harassment. 01:03:30.130 --> 01:03:33.199 So, but T-Mobile has did absolutely nothing for me. 01:03:33.209 --> 01:03:35.439 And I think I may have to go down that legal road. 01:03:35.449 --> 01:03:37.820 And I got this information in the mail about today's 01:03:37.828 --> 01:03:43.469 hearing through Comcast. I'm looking for help, please. 01:03:43.469 --> 01:03:47.469 Thank you. Thank you for calling in today. Could we have our 01:03:47.489 --> 01:03:51.100 uh next comment, please. Our next public comment comes 01:03:51.108 --> 01:03:56.239 from Keith Unbroth, your line is open. Yes, this is Keith Unbright. 01:03:57.058 --> 01:04:00.070 Uh, I live in a large housing tract in Riverside, California. 01:04:00.828 --> 01:04:03.800 And when I first started with Verizon, I had 5 bars 01:04:03.808 --> 01:04:06.959 and great service. Each year, the signal strength goes 01:04:06.969 --> 01:04:11.999 down. Now it's at one to no bars, and no service. Where 01:04:12.010 --> 01:04:14.900 I'm at, I haven't moved. Uh, when I make a call a 01:04:14.908 --> 01:04:17.879 lot of times it's breaking up. And people tell me they 01:04:17.888 --> 01:04:20.429 can only hear the 3rd or 4th word I'm saying. 01:04:21.288 --> 01:04:23.710 Um, sometimes when I go to make a call. I get a 01:04:23.720 --> 01:04:27.489 message saying, voice communications not available 01:04:27.499 --> 01:04:32.619 in your location. Again, I haven't moved. Uh, called 01:04:32.629 --> 01:04:35.038 tech support and they tell you. Oh, yeah you're in 01:04:35.050 --> 01:04:38.189 a poor reception area, and there's nothing we can do about 01:04:38.199 --> 01:04:42.598 that. Um, 01:04:42.598 --> 01:04:45.869 I've uh updated my phone. And I have the most up-to- 01:04:45.879 --> 01:04:48.879 date. Phone takes all the bands with 5G Ultra. 01:04:49.020 --> 01:04:52.259 It's not a phone. Uh Basically, it sounds like the 01:04:52.270 --> 01:04:56.288 cell towers are overloaded. And they say it'll take 01:04:56.300 --> 01:04:59.598 years and years before they can update that. Thank 01:04:59.609 --> 01:05:01.989 you. 01:05:01.989 --> 01:05:03.809 Thank you for calling in today. Can we have our next 01:05:03.819 --> 01:05:07.169 commenter, please? Our next public comment comes from 01:05:07.179 --> 01:05:11.499 Robin Levin, your line is open. 01:05:11.499 --> 01:05:16.030 Hello, my name is Robin Levin. I'm in um, L. A. County 01:05:16.038 --> 01:05:19.379 in the San Diego Valley. And I'm calling, uh. By the way, 01:05:19.388 --> 01:05:21.879 thank you Judge and everyone there. Uh, for giving 01:05:21.888 --> 01:05:26.169 us this opportunity today. Um, my complaint is that 01:05:26.179 --> 01:05:30.949 um, as the gentleman previously uh, that spoke. The 01:05:30.960 --> 01:05:33.590 I, I upgraded to a 5G and I've been with Verizon 01:05:33.598 --> 01:05:38.408 since 2004. And every year it seems like the um, signal 01:05:38.419 --> 01:05:41.288 strength goes down. And the cell towers are less, and 01:05:41.300 --> 01:05:43.800 less, and less and they're overloaded. And I'm also 01:05:43.809 --> 01:05:47.749 concerned with um, the fact that all these calls. That 01:05:47.759 --> 01:05:51.658 come in from robots and, and asking to upgrade our 01:05:51.669 --> 01:05:57.689 solar and, um our roofs and all that stuff. And then 01:05:57.699 --> 01:05:59.840 there's not really anybody there. You call the number 01:05:59.848 --> 01:06:03.400 back there's, it's a unusable line. So I'm wondering 01:06:03.408 --> 01:06:07.449 how that information is, is given out? How our phone 01:06:07.460 --> 01:06:09.538 numbers are getting out to these things? And why isn't 01:06:09.550 --> 01:06:13.429 the cell company blocking all that stuff? So, anyway 01:06:13.439 --> 01:06:15.828 thank you for your time and thank you for listening. 01:06:18.300 --> 01:06:20.638 Thank you for calling in today. Could we have our next 01:06:20.650 --> 01:06:24.030 commenter, please? Our next public comment comes from 01:06:25.598 --> 01:06:32.319 (inaudible), your line is open. 01:06:32.319 --> 01:06:37.530 (inaudible) 01:06:37.530 --> 01:06:40.970 Your line is open. Could you please continue? Yes 01:06:40.978 --> 01:06:44.400 sorry, if you can hear me. Yeah, my problem is uh certainly 01:06:44.408 --> 01:06:47.699 outage um, and things like that. Um, so basically we've 01:06:47.710 --> 01:06:53.038 been with Verizon since February 2001. And my wife will 01:06:53.050 --> 01:06:56.759 call from her work in Orange and she cannot get home 01:06:56.770 --> 01:06:59.859 uh to. I work out of my house in Irvine, uh without 01:06:59.869 --> 01:07:03.578 it dropping off every time. I mean, without fail, every 01:07:03.590 --> 01:07:06.978 time. Uh, we call customer service and describe the 01:07:06.989 --> 01:07:10.369 the situation. They told us hey, you're in a bad area. 01:07:10.598 --> 01:07:13.888 Um, but you know basically we're working on it, and 01:07:13.900 --> 01:07:17.059 said okay, that's great. Another 6 months go by and 01:07:17.069 --> 01:07:19.249 we call again. And they said, well what's your ticket 01:07:19.259 --> 01:07:21.999 number? We're like whoa, hold on. We, we didn't have 01:07:22.009 --> 01:07:24.550 a ticket number. So anyway, we established the ticket 01:07:24.559 --> 01:07:27.859 number and go through that process. And then basically 01:07:27.869 --> 01:07:33.900 the resolution is, um you need to purchase a booster. And we're 01:07:33.908 --> 01:07:37.348 like, we pay over $200 a month. I'm not buying your 01:07:37.359 --> 01:07:40.788 equipment, just to be told that it might work. Because 01:07:40.800 --> 01:07:43.710 we've had just this bad experience. But, from what I'm 01:07:43.720 --> 01:07:45.749 hearing from everybody else. It doesn't seem to matter 01:07:45.759 --> 01:07:49.150 what carrier you go through. But I did just wanna express 01:07:49.158 --> 01:07:52.638 that. Thank you so much. Thank you for calling in today. 01:07:52.650 --> 01:07:55.919 Can we have our next commenter, please? Our next public 01:07:55.929 --> 01:08:01.228 comment comes from Bessie Busheski, your line is open. 01:08:01.228 --> 01:08:05.509 Hi, my name is Bessie Busheski, can you hear me? 01:08:05.509 --> 01:08:09.470 Hello? Yes, please continue. Okay. Uh, I live in San Juan Capistrano, 01:08:09.638 --> 01:08:13.379 Dana Point area in California. And uh, my cell phone 01:08:13.388 --> 01:08:18.319 service is Verizon. And I have the same problems with 01:08:18.328 --> 01:08:22.259 uh everybody else. Like the drop of phone calls and 01:08:22.270 --> 01:08:27.449 the delays of receiving emails and text. Uh, while you 01:08:27.460 --> 01:08:32.858 know, I have unlimited um you know, data. And uh so 01:08:33.208 --> 01:08:36.468 and I would also like to know. If there's any time in 01:08:36.478 --> 01:08:40.740 the future to have a star link added for the service 01:08:40.750 --> 01:08:45.608 here in California. Uh, since I'm so, so tired of this 01:08:45.620 --> 01:08:50.300 Verizon problem, you know. Um, and I would like to have 01:08:50.309 --> 01:08:56.380 um access to, um internet and connection anywhere I 01:08:56.390 --> 01:09:01.149 go. Like even in the desert or the mountains. Thank 01:09:01.159 --> 01:09:03.399 you. 01:09:03.399 --> 01:09:05.358 Thank you for calling in today. Can we please have 01:09:05.370 --> 01:09:08.569 your next commenter? Our next public comment comes 01:09:08.579 --> 01:09:13.468 from Jordan Brooks, your line is open. Hi. Um, I live 01:09:13.478 --> 01:09:17.029 in Trinity County, Weaverville specifically. Um, I've been 01:09:17.039 --> 01:09:20.949 a Verizon customer about 15 years. Um, most recently 01:09:20.958 --> 01:09:23.319 this year, they've already had two outages. The last 01:09:23.329 --> 01:09:26.949 one being a total of 8 days. They only gave everyone 01:09:26.958 --> 01:09:30.208 $20 off and maintained that there was no outage. And 01:09:30.218 --> 01:09:33.169 we're talking well over 4,000 people calling them and 01:09:33.179 --> 01:09:37.409 bugging them. Um, they decrease the service to anyone 01:09:37.419 --> 01:09:40.279 that's not emergency personnel, when it's fire season. 01:09:40.289 --> 01:09:42.598 Which I can't stress how dangerous that is enough here. 01:09:43.050 --> 01:09:45.919 Um, they decrease service if you don't purchase their 01:09:45.929 --> 01:09:50.478 booster. I pay over $1,200 a year and the last outage 01:09:50.490 --> 01:09:54.478 their tech told me that. They were banned from working 01:09:54.490 --> 01:09:57.399 on towers here in Trinity due to COVID, which is false. 01:09:57.409 --> 01:10:00.519 Um, I work for the Postal Service. All communications 01:10:00.978 --> 01:10:04.500 employees were exempt from COVID restrictions. And then 01:10:04.510 --> 01:10:07.159 he tried to tell me their towers burned up in the fire, 01:10:07.478 --> 01:10:10.718 and we haven't had a fire in over 2 years. So it's 01:10:10.728 --> 01:10:13.760 just been problem, after problem with Verizon Wireless. 01:10:13.769 --> 01:10:17.228 Frankly, I don't know why I'm paying over $100 a month, 01:10:18.088 --> 01:10:24.019 for a service that I'm not getting. 01:10:24.019 --> 01:10:26.029 Thank you so much for calling in today, that's why 01:10:26.039 --> 01:10:29.990 we're here. And, uh can we have our next caller, please? 01:10:30.640 --> 01:10:33.510 Our next public comment comes from Tina Torres, your 01:10:33.519 --> 01:10:36.848 line is open. 01:10:36.848 --> 01:10:40.838 Hi, this is Tina Torres. I'd like to say thank you 01:10:40.848 --> 01:10:44.309 Honorable Judge, Commissioner and everyone. My only 01:10:44.319 --> 01:10:47.208 complaint is I am happy with the service. My only complaint 01:10:47.218 --> 01:10:52.010 is. We have, I have purchased a 13 for my son. And 01:10:52.019 --> 01:10:54.858 then he wanted to upgrade to a 14. He spoke with one 01:10:54.870 --> 01:10:58.269 of the managers, after speaking with the rep. And his 01:10:58.279 --> 01:11:01.800 advice was to go to Apple, and to talk with them. And 01:11:01.809 --> 01:11:05.539 see if they'll do that. And he did that and he went 01:11:05.550 --> 01:11:08.669 to Apple. And he did, he got it upgraded. He got it 01:11:08.679 --> 01:11:12.829 from a 13 to a 14, and paid it off. And then 01:11:12.838 --> 01:11:16.029 after that, I noticed that my bill continued to still 01:11:16.039 --> 01:11:18.588 have the charges. I thought it was only because maybe 01:11:18.598 --> 01:11:21.929 for that month. I find out that they are still continuing 01:11:21.939 --> 01:11:25.559 till now to give me those charges. They did waive them 01:11:25.569 --> 01:11:28.399 twice. To find out, see what further notice is gonna 01:11:28.409 --> 01:11:32.819 happen. So I am still being charged as of today, $300 and 01:11:32.958 --> 01:11:36.620 some. Because they're still charging me, uh the monthly 01:11:36.630 --> 01:11:41.809 payments on the 13 that is no longer existing. We took 01:11:41.819 --> 01:11:43.608 it. They told us all we have to do is take a 01:11:43.620 --> 01:11:47.740 receipt, turn it into one of the companies there. And 01:11:47.750 --> 01:11:52.429 we went to AT&T on McHenry and we showed them. He wrote 01:11:52.439 --> 01:11:55.159 and said, call them back now. Let them know I made 01:11:55.169 --> 01:12:00.510 notes everything, but they're still charging me. 01:12:00.510 --> 01:12:02.949 And thank you very much for calling in, ma'am. If I 01:12:02.958 --> 01:12:07.880 could make one suggestion. Uh, I believe you can call 01:12:07.890 --> 01:12:11.789 a uh, customer service representative right now, if you'd 01:12:11.800 --> 01:12:15.338 like to. If you just go to our website: www 01:12:15.348 --> 01:12:19.718 .cpuc.ca.gov/ 01:12:19.728 --> 01:12:23.699 pph. And there should be a spreadsheet with a number 01:12:23.708 --> 01:12:26.829 of telephone numbers, including your company. And they 01:12:26.838 --> 01:12:29.809 are supposed to have someone available um, at this time 01:12:29.819 --> 01:12:32.630 to help resolve these, these types of issues. So hope 01:12:32.640 --> 01:12:37.000 hopefully that helps. Could we have our next, um next 01:12:37.010 --> 01:12:40.088 caller, please? Our next public comment comes from 01:12:40.098 --> 01:12:44.858 Doris Garrett, your line is open. Yes, I have some concerns 01:12:44.870 --> 01:12:47.559 about my cell phone service, I have AT&T. And I 01:12:47.569 --> 01:12:50.848 live in Riverside, in the Canyon Crest area. Um, I have 01:12:50.858 --> 01:12:53.478 had a lot of problems for a lot of years. And I've 01:12:53.490 --> 01:12:57.050 had them come out many times. Even the service people 01:12:57.059 --> 01:13:00.169 that come out that are working on my service. Say I 01:13:00.179 --> 01:13:03.769 can't get a signal, unless I walk down the street. I'm 01:13:03.779 --> 01:13:08.000 like, really? That's a problem, okay. So even in trying 01:13:08.010 --> 01:13:10.858 to resolve it. I've upgraded my phone, I've changed 01:13:10.870 --> 01:13:14.319 the EIM number. I've done many things and I'm really 01:13:14.329 --> 01:13:17.429 tired of there being problems. The calls drop, they 01:13:17.439 --> 01:13:22.140 get garbled and something needs to be done. Do something, 01:13:22.149 --> 01:13:26.958 we're all fed up. Thank you. 01:13:26.958 --> 01:13:29.039 Thank you so much for calling in today. Could we please 01:13:29.050 --> 01:13:32.458 have our next commenter? Our next public comment comes 01:13:32.468 --> 01:13:36.588 from Kevin Moore, your line is open. Hello, this is 01:13:36.598 --> 01:13:40.098 Kevin Moore from Petaluma, California. Um I'm calling 01:13:40.108 --> 01:13:44.649 about Verizon. Um, I've lived in this city, for like 27 01:13:44.659 --> 01:13:49.208 years. Had great service until um, they started removing 01:13:49.218 --> 01:13:52.848 I guess 2G and 3G uh, cell towers. Um, so 01:13:52.858 --> 01:13:56.149 for about 3 years now, I've had very almost. I 01:13:56.159 --> 01:13:58.329 can't make phone calls in my house, I have to use uh 01:13:58.338 --> 01:14:02.819 Wi-Fi calling in order to make calls. And they've determined that 01:14:02.829 --> 01:14:07.309 I have um, poor service in my area. And I finally talked 01:14:07.319 --> 01:14:10.949 to some higher tier support. And they said that, um 01:14:10.958 --> 01:14:14.149 there's nothing they can do. And I said, can you put 01:14:14.159 --> 01:14:16.088 in a new cell tower? And they're like well, that would 01:14:16.098 --> 01:14:19.708 just cost too much money. Uh, so that's my comment. 01:14:21.800 --> 01:14:24.750 Thank you so much for calling in today, appreciate 01:14:24.760 --> 01:14:28.189 that feedback. Could I have um, our next caller, please? 01:14:29.279 --> 01:14:32.279 My next caller is uh, Sherri Flint, 01:14:32.279 --> 01:14:35.848 your line is open. 01:14:35.848 --> 01:14:39.620 Um hi, I think it's Sherri Flint, F. L. I. N. T. 01:14:40.010 --> 01:14:43.329 and I'm from Springville, California. Which is a very 01:14:43.338 --> 01:14:47.669 rural community and we only have AT&T available to 01:14:47.679 --> 01:14:51.120 us. They've been granted a monopoly. And some years 01:14:51.130 --> 01:14:56.000 ago, it was pretty reliable service. But I just wanted 01:14:56.010 --> 01:15:01.140 to um, connect and, and make the plea for how expensive 01:15:01.149 --> 01:15:04.319 it is. For them to have such bad service, and we don't 01:15:04.329 --> 01:15:08.740 have any other opportunity. Um, the cell phone goes 01:15:08.750 --> 01:15:13.679 out regularly, it drops off and on, and then sometimes 01:15:13.689 --> 01:15:17.539 it'll go out for days. Every time you call AT&T, it's 01:15:17.550 --> 01:15:21.429 hours for customer service. They've never acknowledged 01:15:21.439 --> 01:15:24.098 that they have a system failure. Even though I'm aware 01:15:24.108 --> 01:15:26.539 that many people in the community are having the same 01:15:26.550 --> 01:15:30.669 problem at the same time. And in retrospect, it has 01:15:30.679 --> 01:15:34.779 never been a phone problem for me, at least. It has 01:15:34.789 --> 01:15:38.858 always been problem. It requires that I go ahead and 01:15:38.870 --> 01:15:42.358 maintain a landline. It also requires that I maintain 01:15:42.370 --> 01:15:45.510 satellite internet service. Um like I said, I live 01:15:45.519 --> 01:15:48.419 very ruraly and I'm handicapped. I have to have the 01:15:48.429 --> 01:15:52.838 communication. And um it cost me over $300 a month. 01:15:54.458 --> 01:15:58.679 Thank you. Thank you so much for calling in. We appreciate 01:15:58.689 --> 01:16:02.439 that feedback. Can we have our next commenter, please? 01:16:03.608 --> 01:16:07.088 Our next comment comes from Timothy Lee, your line 01:16:07.098 --> 01:16:11.169 is open. Uh, hi. Thank you so much for this opportunity. 01:16:11.279 --> 01:16:14.458 Uh, my name is Timothy Lee and I was calling to tell 01:16:14.468 --> 01:16:18.990 you that uh, we had loss of phone and uh, internet service 01:16:19.260 --> 01:16:24.718 uh between January 5 of this year and April 17. 01:16:24.728 --> 01:16:28.240 I just got phone service back in time to make this 01:16:28.250 --> 01:16:33.338 comment. Anyways, uh we have Sonic. And Sonic uses uh, 01:16:33.348 --> 01:16:37.958 AT&T's infrastructure to provide service to us. And 01:16:37.968 --> 01:16:42.319 the delay in uh, restoring our service was due to some 01:16:42.329 --> 01:16:45.740 problems that AT&T has with their infrastructure. 01:16:46.029 --> 01:16:48.669 And I think that the thing is, that I want to tell 01:16:48.679 --> 01:16:53.490 you. That landline is reliable and it should be kept. 01:16:53.848 --> 01:16:56.079 And, it should be maintained. It should, they should 01:16:56.088 --> 01:16:58.669 keep it up. 01:16:58.669 --> 01:17:04.239 Thing is uh the other uh, uh internet and phone. Uh, 01:17:05.230 --> 01:17:09.059 cell phone service require electric power. And the landline, 01:17:09.180 --> 01:17:14.839 uh It can work with no power. Very much again. Bye, bye 01:17:14.849 --> 01:17:17.248 now. 01:17:17.248 --> 01:17:19.319 Thanks so much for calling in. Can we have our next 01:17:19.328 --> 01:17:24.868 commenter, please? Our next comment comes from Curtis Chisholm, your line 01:17:24.878 --> 01:17:28.359 is open. 01:17:28.359 --> 01:17:32.519 Yes. How you guys doing? 01:17:32.519 --> 01:17:35.720 Doing great. Y'all hear me? Please continue. All right, all right. We can hear 01:17:35.730 --> 01:17:39.759 you. All right. No, I, I agree with some of the callers 01:17:39.769 --> 01:17:43.829 that gave a call in. I, uh I agree that the system 01:17:43.839 --> 01:17:47.158 should be solvency and, you know, it should be broadband. 01:17:47.349 --> 01:17:53.378 And, uh but I do not agree. Uh with uh who, who 01:17:53.388 --> 01:17:56.609 who mention. I think Brian, uh Brian said he don't agree 01:17:56.618 --> 01:18:00.849 with landline. Uh I feel the landlines, it should always 01:18:00.859 --> 01:18:05.378 be available as well. Um, but we should also be, uh 01:18:05.388 --> 01:18:09.470 mindful. Uh that we, we should be open and mindful 01:18:09.480 --> 01:18:15.118 that all whole people need. Uh, the access to utility 01:18:15.128 --> 01:18:19.039 uh, specially uh possession utility. And so it, it 01:18:19.050 --> 01:18:22.569 it helps you to be creative. To give back to other American 01:18:22.579 --> 01:18:25.730 citizens that, you know, that has dealt with trauma. 01:18:25.739 --> 01:18:29.599 Uh, unseen trauma and also trauma that's also been 01:18:29.609 --> 01:18:33.878 seen. Uh but you know it's all, it's all would be 01:18:33.888 --> 01:18:37.359 beneficial. It ought to be beneficial uh, to the companies 01:18:37.470 --> 01:18:40.509 uh, moving forward. You know, to help American involved. 01:18:40.648 --> 01:18:46.710 And so, you know, AT&T needs to do the same. 01:18:46.710 --> 01:18:48.849 Thank you for calling in today and sharing. Could we 01:18:48.859 --> 01:18:51.829 have our next caller, please? 01:18:51.829 --> 01:18:58.989 Our next caller is Dawn Mathison, your line is open. 01:18:58.989 --> 01:19:01.589 Hi. Can you hear me? 01:19:01.589 --> 01:19:05.200 Hello? Yes we can, please continue. Okay, thanks. Sorry. 01:19:05.210 --> 01:19:10.720 Um I'm, I live in, in Marin County. Uh, I have a 01:19:10.730 --> 01:19:14.739 few things. Um, internet access to be considered an 01:19:14.749 --> 01:19:17.710 essential service. When one can't attend school or work 01:19:17.720 --> 01:19:21.700 without it. Uh, for multiple personal experience, experiences 01:19:21.710 --> 01:19:24.898 over the years. I can tell you there is a significant 01:19:24.908 --> 01:19:28.359 difference in response time. Between an essential service 01:19:28.368 --> 01:19:31.720 outage, which can take hours to get somebody onsite. 01:19:31.739 --> 01:19:34.839 To an internet outage which can take up to a week. 01:19:34.849 --> 01:19:37.618 Companies make the argument that reasonable response 01:19:37.628 --> 01:19:41.539 times are required to maintain customer loyalty. Uh, 01:19:41.550 --> 01:19:44.368 we have had the experience that when we tried to upgrade 01:19:44.378 --> 01:19:47.908 our service with Sonic, which is run on top of AT&T. 01:19:47.918 --> 01:19:50.809 That our service stopped working. And after a month, 01:19:50.888 --> 01:19:53.550 they suggested we switch to another provider rather 01:19:53.559 --> 01:19:57.989 than fix our service. So I think provide a written 01:19:57.999 --> 01:20:00.779 formal answer, as to why they can't provide service 01:20:00.789 --> 01:20:04.789 in one of their stated service areas. Um, we've solved 01:20:04.800 --> 01:20:07.829 after this you know really uh, traumatic experience. 01:20:07.839 --> 01:20:10.970 We solved the problem by subscribing to 2 services, 01:20:10.980 --> 01:20:13.529 and we're privileged enough to be able to do this. 01:20:13.779 --> 01:20:17.668 But most can't and all shouldn't have to. And then 01:20:17.680 --> 01:20:21.769 my question to you is, why is your cell phone not considered 01:20:21.779 --> 01:20:25.168 a carrier of last resort? When it is your only connection 01:20:25.180 --> 01:20:29.398 to the world? I don't understand that. Um, another 01:20:29.408 --> 01:20:32.210 thing that um, I think should be, should be changed 01:20:32.220 --> 01:20:35.349 is forced arbitration. We don't have other options 01:20:35.359 --> 01:20:37.908 due to government granted monopolies. Why do we have 01:20:37.918 --> 01:20:41.109 to give up our right to a jury trial, just to use 01:20:41.118 --> 01:20:45.099 an essential service? The next thing I think that should 01:20:45.109 --> 01:20:48.089 be considered for calling back up. Thank you for calling, ma'am. We do have a lot of people 01:20:48.099 --> 01:20:52.680 on the phone. So I'm trying to give everyone in one 01:20:52.690 --> 01:20:54.638 minute. 01:20:54.638 --> 01:20:57.690 Okay. Well, um that's fine, if those are the only ones 01:20:57.700 --> 01:21:01.249 you want me to address. I had two more. But um, go 01:21:01.259 --> 01:21:03.908 ahead. 01:21:03.908 --> 01:21:06.489 So thank you very much for your time and we will uh, 01:21:06.839 --> 01:21:10.868 we'll move on to our next commenter. 01:21:10.868 --> 01:21:13.769 Our next comment comes from Lisa Lynd, your line is 01:21:13.779 --> 01:21:19.239 open. Hi, my name is Lisa Lynd, L. Y. N. D. I'm 01:21:19.249 --> 01:21:23.430 calling regarding Frontier. We live in a rural area. 01:21:23.440 --> 01:21:28.200 Uh, it is Sanger, but it is Pine Flat. Um, we lost internet 01:21:28.210 --> 01:21:34.019 and our landline on December 28. Um, I have made documented 01:21:34.029 --> 01:21:38.492 over 30 phone calls. We have 15 different appointments 01:21:38.502 --> 01:21:42.272 under the same ticket. Um, our appointment continues 01:21:42.282 --> 01:21:45.643 to be canceled. We are with Frontier called a dark 01:21:45.653 --> 01:21:50.611 zone. There is no cell phone service. Um, there is no 01:21:50.621 --> 01:21:55.153 other option. Um, we have fire season coming to this 01:21:55.163 --> 01:22:00.616 state. I still do not have full Wi-Fi calling. Um, we 01:22:00.626 --> 01:22:05.405 continue our fire, our fire season will be here after 01:22:05.415 --> 01:22:10.434 May. And I am continuously being over promised, and under 01:22:10.444 --> 01:22:15.305 delivered. Sadly, with 15 years of telecommunications. 01:22:15.315 --> 01:22:20.700 Frontier is our only option, we have no other options for 01:22:20.710 --> 01:22:23.749 internet. We can't have Starlight, it is not in our 01:22:23.759 --> 01:22:28.970 area. Um, and I would like to know who I can contact. 01:22:28.980 --> 01:22:33.200 Um, to make sure that this is rectified. We do have 01:22:33.210 --> 01:22:37.550 a lot of elderly, that live in our community. That does not have 01:22:37.559 --> 01:22:41.378 service as well. Thank you so much for calling in. 01:22:41.388 --> 01:22:46.529 If we can um, have our next commenter, please? 01:22:46.529 --> 01:22:49.829 Our next comment comes from Ben Balumback, 01:22:49.829 --> 01:22:52.539 your line is open. 01:22:52.539 --> 01:22:56.349 Hello. Uh, this is Ben Balumback with the California Chamber of 01:22:56.359 --> 01:23:01.138 Commerce. On behalf of our nearly 15,000 members which 01:23:01.148 --> 01:23:05.408 are businesses large and small. Um, they rely on merging 01:23:05.418 --> 01:23:08.470 platforms enabled by apps and connecting with customers 01:23:08.480 --> 01:23:11.230 through wireless technologies. This is creating new 01:23:11.239 --> 01:23:13.908 job opportunities. Improvements for many California 01:23:13.918 --> 01:23:16.769 based businesses. These wireless networks have evolved 01:23:16.855 --> 01:23:19.724 and only improved over the past decade. Innovation 01:23:19.734 --> 01:23:23.773 not from top down utility style regulations has enhanced 01:23:23.783 --> 01:23:26.984 independent success and ability to thrive and has led 01:23:26.993 --> 01:23:30.085 to billions of dollars of investment. We need to enable 01:23:30.095 --> 01:23:32.704 innovators and entrepreneurs to offer their best without 01:23:32.714 --> 01:23:35.315 holding them back from competing in the marketplace. 01:23:35.325 --> 01:23:40.279 Thank you and have a good day. 01:23:40.279 --> 01:23:42.158 Thank you for calling in today. Can we have our next 01:23:42.168 --> 01:23:46.109 commenter, please? Our next comment comes from uh Time Hart, 01:23:46.440 --> 01:23:50.789 your line is open. Good afternoon from Sherman Oaks. 01:23:51.019 --> 01:23:54.440 Um, on March the 10, uh I had a landline with AT&T 01:23:54.450 --> 01:23:59.759 from 1978 until just recently. Uh March the 10, my 01:23:59.769 --> 01:24:03.190 line went out rather unexpectedly after the rain had 01:24:03.200 --> 01:24:07.589 stopped. And when I called in, uh well, it used 01:24:07.599 --> 01:24:11.019 to be 611. I have to call the 800 number. They, um 01:24:11.700 --> 01:24:14.509 promised me an April 3 date. And I thought well, 01:24:14.519 --> 01:24:16.690 I'm not gonna be without a dial tone for all those 01:24:16.700 --> 01:24:19.878 weeks. So I switched to Spectrum. My wife already 01:24:19.888 --> 01:24:22.730 had a Spectrum number here, the price is right. We 01:24:22.739 --> 01:24:27.460 get some extra perks like Canada and Mexico. Um, but 01:24:27.470 --> 01:24:31.109 when I put in tickets. That uh, the star codes didn't 01:24:31.118 --> 01:24:33.859 work for the custom calling features each time. They 01:24:33.868 --> 01:24:38.029 would erase both, they erased both our lines, uh group 01:24:38.039 --> 01:24:41.628 of features. And they erased my wife's 28 voicemails 01:24:41.638 --> 01:24:44.230 out of her, and they said they had no back up. And 01:24:44.239 --> 01:24:47.138 uh, so sometimes the features work, sometimes they 01:24:47.148 --> 01:24:51.210 don't. And the reps don't seem to know you. Uh, you 01:24:51.220 --> 01:24:54.868 get as, as my wife said, 3 different answers from 01:24:54.878 --> 01:24:57.579 4 different reps. And they said they're not trained. 01:24:57.700 --> 01:25:00.019 So it's kind of interesting switching over. I, I might 01:25:00.029 --> 01:25:03.109 switch again. We'll see after, you know, May or so. 01:25:03.118 --> 01:25:06.618 Thanks so much for listening. Thanks for calling in 01:25:06.628 --> 01:25:10.440 to share. Can we have our next commenter, please? Our next 01:25:10.450 --> 01:25:13.440 comment comes from Latrice Walker, your line is open. 01:25:20.450 --> 01:25:22.569 Hello. 01:25:22.569 --> 01:25:27.190 Hello, please continue. Okay, I was calling because in 01:25:27.200 --> 01:25:30.759 our neighborhood, every time we're on a telephone call. 01:25:31.029 --> 01:25:35.230 Whenever there is an airplane that passes by, our calls 01:25:35.239 --> 01:25:40.368 are automatically dropped. And because we're um, we 01:25:40.378 --> 01:25:43.599 have people in our residence who are elderly. Um, a 01:25:43.609 --> 01:25:46.599 lot of times we're on important calls with Medicare 01:25:46.609 --> 01:25:51.710 or taking care of um, home health needs. So when these 01:25:51.720 --> 01:25:55.819 calls are dropped, most likely the information is lost. 01:25:56.019 --> 01:26:00.079 And they're unable to get back to us about where we 01:26:00.089 --> 01:26:04.839 are in any situation. So I was calling today to just 01:26:04.849 --> 01:26:10.918 um, make sure that I note. That whenever airplanes or 01:26:10.930 --> 01:26:14.259 you know, I mean, we live probably 15 minutes from 01:26:14.269 --> 01:26:18.769 the airport. So we're gonna have flyovers continuously. 01:26:18.779 --> 01:26:24.029 So imagine that in a day talking and the phone is dropping 01:26:24.039 --> 01:26:30.440 call. Um, like someone else mentioned. My mom is able 01:26:30.450 --> 01:26:34.908 to afford another service. So she has two services 01:26:34.918 --> 01:26:39.749 at her home. But um, it is, it is not. It is 01:26:39.759 --> 01:26:44.059 still costly and it's, and then it's an unnecessary 01:26:44.069 --> 01:26:48.398 um, expense. So I would like for you all to take note. 01:26:48.690 --> 01:26:51.359 That um, when we do call in to try to get help. 01:26:51.368 --> 01:26:54.200 My mother is elderly. So I have to get on the floor, 01:26:54.210 --> 01:26:57.440 and reset. And do all the things that they ask me to 01:26:57.450 --> 01:27:01.940 do. And she's physically incapable of doing these things. 01:27:01.950 --> 01:27:05.509 So when I got the notice, I wanted to make sure that 01:27:05.519 --> 01:27:08.099 I was on the line to speak on her behalf. Because a 01:27:08.109 --> 01:27:10.950 lot of people do not have advocates. So please take 01:27:10.960 --> 01:27:13.980 in consideration and when we're talking to people. 01:27:14.470 --> 01:27:19.940 Um, maybe a technology person can come out and take 01:27:19.950 --> 01:27:23.989 care of the issue. Okay. Thank you so much for calling 01:27:23.999 --> 01:27:28.009 in today. Can we please have our next commenter? 01:27:28.009 --> 01:27:30.789 Our next comment comes from Nancy Stevenson Smith, 01:27:30.800 --> 01:27:38.220 your line is open. 01:27:38.220 --> 01:27:43.480 Uh, that caller disconnected. Our next caller comes from 01:27:44.789 --> 01:27:49.210 Kelly Bradford Kitchens, your line is open. 01:27:49.210 --> 01:27:52.878 April 18,2023. My name is Kelly Bradford Kitchens. 01:27:52.980 --> 01:27:57.418 I have Verizon and AT&T mobile phone service. My Verizon 01:27:57.430 --> 01:28:02.418 service is very poor, one of five bars. My AT&T 01:28:02.430 --> 01:28:06.398 service is excellent, most of the time. Premium payments 01:28:06.408 --> 01:28:10.109 deserve premium service, Verizon. Verizon mobile needs 01:28:10.118 --> 01:28:13.440 to invest in providing adequate coverage and service 01:28:13.450 --> 01:28:16.999 to customers, especially newer customers. This is Gardena 01:28:17.009 --> 01:28:20.839 California, not a rural or remote location. This poor 01:28:20.849 --> 01:28:23.779 phone service prevents me from finding gainful employment. 01:28:23.789 --> 01:28:26.829 Coming out of homelessness as a service, disabled Veteran 01:28:26.839 --> 01:28:29.829 of the United States Armed Forces. Thank you for this 01:28:29.839 --> 01:28:32.200 administrative public hearing and providing an outlet 01:28:32.210 --> 01:28:35.700 to address my grievance. About wireless phone service 01:28:35.710 --> 01:28:38.628 inadequacies and deficiencies in the state of California. 01:28:39.378 --> 01:28:42.109 Thank you. 01:28:42.109 --> 01:28:43.950 Thank you for sharing. Could we please have our next 01:28:43.960 --> 01:28:46.918 commenter? 01:28:46.918 --> 01:28:51.259 Our next caller is Dal Lee, your is open. 01:28:51.259 --> 01:28:54.759 Hi, can you hear me? 01:28:54.759 --> 01:29:00.378 Yes we can, please continue. Yes, I am uh from uh 01:29:00.859 --> 01:29:06.529 (inaudible) court in Ontario, California. I am the owner of my 01:29:06.539 --> 01:29:10.499 house. I got a house last year in September. And, uh 01:29:11.109 --> 01:29:16.480 um I was doing, I was (inaudible) my house from uh December 01:29:16.489 --> 01:29:21.918 last year and actually. Uh I see. Oh, what's the name 01:29:22.128 --> 01:29:26.300 management company? Management company? They send me 01:29:26.309 --> 01:29:29.888 here, I don't know why. And they send me a letter about 01:29:30.128 --> 01:29:33.039 I cannot do short term, but since they send me the 01:29:33.050 --> 01:29:36.168 letter last month, I already changed to long term. 01:29:36.440 --> 01:29:40.300 So I just want to clear my violation and I don't want 01:29:40.309 --> 01:29:43.888 to deal with them again. I already told them, but they 01:29:43.898 --> 01:29:46.819 said, uh they still they still show me here. I don't. 01:29:54.749 --> 01:29:56.609 Thank you for calling in today. Could we please have 01:29:56.618 --> 01:29:59.440 your next commenter? 01:29:59.440 --> 01:30:03.849 Our next comment comes from Web uh Chaplin, your line 01:30:03.859 --> 01:30:07.800 is open. 01:30:07.800 --> 01:30:11.529 Yes. Uh, you hear me? 01:30:11.529 --> 01:30:16.878 Yes we can, please continue. Ok, uh I'm in Torrance. 01:30:16.888 --> 01:30:23.009 And uh, I'm retired limited income and I have 4 01:30:23.019 --> 01:30:30.980 G uh service. And uh I pay uh uh $61 a month 01:30:31.158 --> 01:30:37.220 even with $11 discount. So I think that's excessive. 01:30:37.648 --> 01:30:41.269 I, I'm not gonna be able to continue with this and 01:30:41.279 --> 01:30:45.450 I hope you can do something to help us retired, limited 01:30:45.460 --> 01:30:50.138 income people with these uh, monthly costs. Thank you. 01:30:52.329 --> 01:30:54.269 Thank you for sharing. Could we please have our next 01:30:54.279 --> 01:31:05.980 commenter? 01:31:05.980 --> 01:31:10.210 Our next comment comes from Cecilia John, your line is open. 01:31:11.628 --> 01:31:16.680 Uh, my name is Cecilia John. I'm living in San Francisco. 01:31:17.368 --> 01:31:22.680 I'm talking about it. My iPhone, and my phone line, and 01:31:22.690 --> 01:31:28.989 my Wi-Fi. It were hacked since the last January. It's 01:31:28.999 --> 01:31:33.710 a long story and here a limited time. I uh, make it 01:31:33.720 --> 01:31:41.009 short. My phone is uh, hacked and then hack uh get into 01:31:41.019 --> 01:31:48.190 my Wi-Fi for their own use. And uh I change my phone 01:31:48.200 --> 01:31:54.220 all the phone lines. And uh, I call the AT&T and also 01:31:54.230 --> 01:31:58.628 I talked to the iPhone, uh Apple company. They help 01:31:58.638 --> 01:32:03.680 them with something and also set the case number. But 01:32:03.878 --> 01:32:08.050 hacker has a high technology. They're easier to find 01:32:08.059 --> 01:32:12.249 my new phone, my new wifi service, they are continue 01:32:12.259 --> 01:32:17.279 to hack. And even right now, so my service is still 01:32:17.489 --> 01:32:22.700 still hacking. AT&T still helping me to provide, uh 01:32:22.710 --> 01:32:26.739 to protect me. But it's a very carefully right now. 01:32:26.749 --> 01:32:30.109 Even right now when I make a phone call. I make a 01:32:30.118 --> 01:32:36.609 hide and uh, you even use my uh, cellular service 01:32:36.618 --> 01:32:40.730 unlimited cellular service. When they go to some company 01:32:40.829 --> 01:32:46.759 when they go to some uh, uh financial uh institution. 01:32:47.309 --> 01:32:53.599 And even went to the uh, symphony. They have the content 01:32:53.609 --> 01:33:00.249 loaded their VPN configuration. That's terrible. And, 01:33:00.259 --> 01:33:05.999 uh and my phone even make. I make the phone call sometimes 01:33:06.079 --> 01:33:10.509 one time they say in a remote code. That's very strange. 01:33:11.210 --> 01:33:16.638 And, um even they hack my uh email address. They can 01:33:17.039 --> 01:33:22.519 modify my email and, uh they monitoring and my phone. 01:33:22.529 --> 01:33:27.940 Call my uh facetime, they are not only uh want to my 01:33:27.950 --> 01:33:31.109 personal information, my family information. That's 01:33:31.118 --> 01:33:36.499 buying, uh some information for larger area here. Because 01:33:36.509 --> 01:33:41.319 I. Thank you calling in the share today. 01:33:41.319 --> 01:33:43.579 Thank you. Thank you for calling in to share. Could we please have 01:33:43.589 --> 01:33:46.388 our next commenter? 01:33:46.388 --> 01:33:49.960 Our next comment comes from Alex Nordic, your line is open. 01:33:51.589 --> 01:33:55.839 Yeah, hi. Uh My name is Alex. I live in Los Angeles. 01:33:56.460 --> 01:34:00.888 I live in Laurel Canyon. Uh I have AT&T. I pretty much 01:34:00.898 --> 01:34:05.149 never have cell phone service in my house. As multiple 01:34:05.160 --> 01:34:08.709 people have said before me, I've lived here since 2011. 01:34:08.939 --> 01:34:12.649 Everything has gotten progressively worse. I also have 01:34:12.660 --> 01:34:17.669 very spotty cell phone service in the rest of L.A, generally. 01:34:17.910 --> 01:34:21.028 So I live in the second biggest city in the United 01:34:21.039 --> 01:34:24.968 States and I cannot rely on my cell phone service. 01:34:25.550 --> 01:34:29.959 How is this happening? Why can I not reliably use my 01:34:29.968 --> 01:34:32.468 cell phone. You've heard all of these people talking 01:34:32.479 --> 01:34:35.499 about it. We're all having the same problems. What 01:34:35.508 --> 01:34:39.640 could be more basic in the year 2023. Than being able 01:34:39.649 --> 01:34:44.069 to use our cell phones regularly for phone calls. Please 01:34:44.080 --> 01:34:46.948 let me know if there's anywhere I can follow up. To 01:34:46.959 --> 01:34:51.198 see if anything is gonna and just if the state of California 01:34:51.209 --> 01:34:54.359 and the government of California. Is going to do anything 01:34:54.379 --> 01:34:58.189 to meaningfully put pressure. On any of these mega companies 01:34:58.198 --> 01:35:01.519 to actually make our cell service better. Thank you. 01:35:04.539 --> 01:35:06.689 Thank you for that feedback today. Could we please 01:35:06.698 --> 01:35:11.620 have our next caller? Our next caller comes from uh 01:35:11.870 --> 01:35:17.448 Domain Herman, your line is open. Yes, hello. I live 01:35:17.459 --> 01:35:20.189 in Napa, California. I've been a customer with Verizon 01:35:20.198 --> 01:35:24.109 for over 10 years. Um, this public hearing has been 01:35:24.120 --> 01:35:26.939 very eye opening. And I have a lot of empathy and sympathy 01:35:26.948 --> 01:35:30.310 for a lot of the things that I'm hearing. Um, I also 01:35:30.319 --> 01:35:33.499 echo what Alex just said. Um, I've been having issues 01:35:33.508 --> 01:35:36.238 with Verizon since they changed to 5G service, and 01:35:36.249 --> 01:35:39.800 5G phones. Multiple drop uh calls, no service at 01:35:39.810 --> 01:35:44.269 all, no bars. Uh, voicemail is not taken recorded even 01:35:44.278 --> 01:35:47.269 though you're paying for the voice to text system. 01:35:48.330 --> 01:35:51.629 Um, calls not uh going through and needing to restart 01:35:51.640 --> 01:35:53.620 the phone, and wait for that to restart. It feels like 01:35:53.629 --> 01:35:55.928 the phone is changing towers through the Napa Valley. 01:35:55.939 --> 01:35:59.448 On a 30 mile radius, there are many areas with no service 01:35:59.459 --> 01:36:02.169 at all. When we had 4G for over 7 years, we 01:36:02.178 --> 01:36:04.519 never had an issue. My whole family is on the unlimited 01:36:04.528 --> 01:36:07.660 plan and we pay $420.16 per month for 5 people. One 01:36:07.669 --> 01:36:10.189 individual is a teacher. I tried calling Verizon a 01:36:10.198 --> 01:36:12.178 number of times. They act like they are doing something 01:36:12.189 --> 01:36:14.100 in the settings to your phone to fix the problem. But 01:36:14.109 --> 01:36:15.988 it does not correct the issue and you were caused to 01:36:15.999 --> 01:36:18.959 call again, and let them know about the continuous issues. 01:36:18.968 --> 01:36:21.600 We are good customers. We pay our bills on time and with 01:36:21.609 --> 01:36:24.039 auto pay, never an issue with us. On follow through 01:36:24.050 --> 01:36:26.359 of our requirements and commitments. And we upgrade 01:36:26.370 --> 01:36:28.439 our phones and equipment on a regular basis. Thank 01:36:28.448 --> 01:36:31.640 you for taking my comments. 01:36:31.640 --> 01:36:33.718 Thank you for calling in to share today. Can we have 01:36:33.729 --> 01:36:38.448 our next commenter, please? 01:36:38.448 --> 01:36:41.330 Thank you. 01:36:41.330 --> 01:36:44.928 Before we go to the next caller, caller. I wish to 01:36:44.948 --> 01:36:47.709 uh, if you wish to speak during the comment period. 01:36:47.718 --> 01:36:51.149 Please press *1 on your telephone and clearly 01:36:51.160 --> 01:36:55.050 state your first and last name when prompted. Our next 01:36:55.060 --> 01:37:01.439 call is Jabbar Bristol, your line is open. Yes, hi. Um, good 01:37:01.448 --> 01:37:04.769 afternoon to everyone. I live in the Hollywood area. 01:37:04.778 --> 01:37:09.390 And um, I've been a customer for uh about 2 years 01:37:09.399 --> 01:37:13.959 now. I use my cell phone and devices uh mostly for 01:37:13.968 --> 01:37:16.580 work. The issues I've been having like most of the 01:37:16.589 --> 01:37:21.089 people I've heard on this forum, um are Verizon for a 01:37:21.100 --> 01:37:24.988 signal. Um many of the, I've been receiving many robo 01:37:25.008 --> 01:37:30.300 calls lately and many drop (inaudible) calls. Uh, try to call uh 01:37:30.310 --> 01:37:35.479 for, you know, for the um tech support. It takes about 01:37:35.488 --> 01:37:40.008 two, like an over an hour on the phone. And um, getting 01:37:40.019 --> 01:37:43.160 dropped as well when, when you're in the middle of 01:37:43.169 --> 01:37:47.800 that. Um, uh the only way is to go to the brick 01:37:47.890 --> 01:37:52.419 and mortar store, which is really a hassle. Um, I've 01:37:52.428 --> 01:37:55.660 sent several emails as well, never get any responses. 01:37:56.050 --> 01:38:00.258 Um I have a top of the line phone, uh from them 01:38:00.269 --> 01:38:03.910 and pay the highest fee. 01:38:03.910 --> 01:38:09.580 I appreciate the opportunity to speak. Thank you. Thanks 01:38:09.589 --> 01:38:11.508 so much for calling in to share today. Can we have 01:38:11.519 --> 01:38:15.269 our next commenter, please? The next comment comes 01:38:15.278 --> 01:38:20.399 from uh, Brett Ide, your line is open. Hello, my name is 01:38:20.410 --> 01:38:23.649 Brett Ide, I work in land surveying throughout the North 01:38:23.660 --> 01:38:28.439 Bay area and up to Sacramento. There are a lot of job 01:38:28.448 --> 01:38:32.928 sites that are in remote parts of the state. And with 01:38:32.939 --> 01:38:36.330 increasing technology, there are aspects of land surveying. 01:38:36.339 --> 01:38:42.050 That rely on real time data streams over mobile networks, 01:38:42.060 --> 01:38:46.519 for our equipment to function. Without these uh, without 01:38:46.528 --> 01:38:48.939 access to stable wireless and mobile tools like we 01:38:48.948 --> 01:38:52.160 have, I would literally be lost. These tools have been 01:38:52.169 --> 01:38:55.519 vital to the success and navigation needed to do my 01:38:55.528 --> 01:38:58.028 job and serve my clients. Thank you for this opportunity 01:38:58.039 --> 01:39:02.640 to speak today. 01:39:02.640 --> 01:39:05.060 Thanks so much for calling in to share. Could we please 01:39:05.069 --> 01:39:07.988 have our next commenter? 01:39:07.988 --> 01:39:13.789 And its caller is George Abadeca, your line is open. Yeah, hi. 01:39:13.800 --> 01:39:16.910 Hello everyone, thank you for this opportunity. Um, 01:39:16.919 --> 01:39:20.039 I live in L.A . And I totally, totally agree with that 01:39:20.050 --> 01:39:23.080 person was like 2 or 3 calls before. This is 01:39:23.089 --> 01:39:26.769 the second largest city in the country. And in addition 01:39:26.778 --> 01:39:29.039 to that, like we live in the United States. It's like, 01:39:29.050 --> 01:39:32.008 it's not top one. It's definitely like top second, 01:39:32.019 --> 01:39:35.448 like top two countries like in the world. And we're 01:39:35.459 --> 01:39:39.209 having such a poor, like um wireless connection. And 01:39:39.218 --> 01:39:41.550 also not only wireless, but just in general. I'm a 01:39:41.560 --> 01:39:45.499 Verizon customer and it's like a shame for us. Like 01:39:45.508 --> 01:39:49.709 not having like this, a nice like service. Like 3 01:39:49.718 --> 01:39:53.109 years ago, I was in Russia for a business trip. I like 01:39:53.120 --> 01:39:57.238 spend like a month or so, and their internet is amazing. 01:39:57.249 --> 01:40:00.229 Like they're like uh wireless and we're like blaming 01:40:00.238 --> 01:40:02.939 Russia for this and that. But they're like, guys there 01:40:02.948 --> 01:40:05.988 like service is way better than ours. When it comes 01:40:05.999 --> 01:40:11.819 to internet such as like, such like wireless. And like 01:40:11.830 --> 01:40:16.758 uh, other like even 4G like used to be better. Yeah. 01:40:16.769 --> 01:40:19.999 Like Verizon and like soulless mega company, like this company 01:40:20.008 --> 01:40:23.769 they have. They make like billions, like it's what a 01:40:23.778 --> 01:40:27.928 shame on them. Like, like I pay like 60 bucks uh, every 01:40:27.939 --> 01:40:32.738 month. 01:40:32.738 --> 01:40:34.819 Thank you so much for calling in to share. Could we 01:40:34.830 --> 01:40:37.870 have our next commenter, please? 01:40:37.870 --> 01:40:44.238 Our next comment comes from Ignacio Mas, your line is open. Hi, 01:40:44.249 --> 01:40:48.028 this is Ignacio Mas. I'm commenting about the captions. 01:40:48.039 --> 01:40:51.330 That you have on the bottom of the screen, for the Xfinity 01:40:51.339 --> 01:40:56.979 cable television. Lately, I've been watching channel 01:40:56.988 --> 01:41:03.370 378 at 7n o'clock Pacific Time. And instead of showing 01:41:03.379 --> 01:41:06.620 Colombo, like it says on the, on the bottom. And it 01:41:06.629 --> 01:41:10.649 shows some guy named Ronnie Paul. I was wondering why 01:41:10.660 --> 01:41:15.689 is there such a disparity, such a disconnect between 01:41:15.698 --> 01:41:19.379 what's shown in the caption, and what's shown on the 01:41:19.390 --> 01:41:25.640 screen? I've seen this not just with Channel 378, but 01:41:25.649 --> 01:41:30.999 also I used to watch Channel 375 Sunday mornings to 01:41:31.008 --> 01:41:37.675 watch the Armenian Orthodox Church. And on the bottom 01:41:37.685 --> 01:41:42.124 of the screen, it would say Armenian Orthodox Church. But it was 01:41:42.124 --> 01:41:45.234 head would show um, 01:41:45.234 --> 01:41:49.624 Saved by the Bell. So I was wondering is, what's wrong 01:41:49.633 --> 01:41:54.560 with the, with the bottom titles? Could you give me 01:41:54.569 --> 01:41:57.968 an explanation? 01:41:57.968 --> 01:42:02.109 Uh, we don't regulate cable TV, sir. That's gonna be 01:42:02.120 --> 01:42:06.810 with the FCC. I'm sorry. So you only deal with 01:42:06.819 --> 01:42:13.839 the. Okay, because uh I do. Uh, my Mom and I have 01:42:13.850 --> 01:42:20.468 had cable, uh service with Xfinity, uh cable and uh, telephone. 01:42:20.479 --> 01:42:24.609 That's why I'm calling. That's, that's what we regulate. 01:42:24.620 --> 01:42:27.959 We don't regulate um, what, what they. What 01:42:27.968 --> 01:42:33.278 they show you on TV. Oh, okay. Then who does the 01:42:33.289 --> 01:42:39.789 FCC, right? Yes, sir. Okay. I'll contact them. Thank 01:42:39.800 --> 01:42:42.899 you so much for calling in today. Uh, could we have 01:42:42.910 --> 01:42:46.919 our next commenter, please? 01:42:46.919 --> 01:42:50.269 I am showing no further commenters on the telephone 01:42:50.278 --> 01:42:54.019 line at this time. 01:42:54.019 --> 01:42:58.080 Oh, uh. I just wanna check um. Commissioner Houck, do you 01:42:58.089 --> 01:43:01.448 have any final remarks? 01:43:01.448 --> 01:43:03.899 Just wanna thank everyone for joining us today. And 01:43:03.910 --> 01:43:06.758 appreciate um, people taking time out of their days 01:43:06.769 --> 01:43:09.669 to give us their perspective. And let us know what their 01:43:09.678 --> 01:43:12.959 circumstances are. And thank all of our Staff and everyone. 01:43:12.968 --> 01:43:17.890 For, um making the hearing possible today. 01:43:17.890 --> 01:43:20.948 Thank you so much, Commissioner. So I, I do wanna thank 01:43:20.959 --> 01:43:24.979 everyone for calling in. As well as everyone uh, for 01:43:24.988 --> 01:43:28.600 uh that helped uh make this possible. This concludes 01:43:28.609 --> 01:43:32.448 uh, all of the speakers who signed up to speak. If anyone 01:43:32.459 --> 01:43:34.468 that is still listening would like to provide additional 01:43:34.479 --> 01:43:38.080 input or comments after this hearing. You may submit 01:43:38.089 --> 01:43:41.060 written comments on the docket card for this proceeding. 01:43:41.069 --> 01:43:44.589 Which can be found on the Commission's website at 01:43:44.600 --> 01:43:48.550 www.cpuc.ca.gov/ 01:43:48.560 --> 01:43:53.359 pph. If you need assistance with providing 01:43:53.419 --> 01:43:56.419 additional comments, please contact the Commission's 01:43:56.428 --> 01:43:59.519 Public Adviser's Office during normal business hours. 01:43:59.528 --> 01:44:10.278 at 1-866-849-8390 or by emailing public.advisor@ 01:44:10.289 --> 01:44:17.238 A. D. V. I. S. O. R.@cpuc.ca.gov 01:44:18.339 --> 01:44:22.609 Finally, we will also have another Public Participation 01:44:22.620 --> 01:44:27.859 Hearing that will start at 6pm. This concludes this 01:44:27.870 --> 01:44:30.928 afternoon Public Participation Hearing. Thank you again 01:44:30.939 --> 01:44:34.198 for all your input and comments. We are adjourned and 01:44:34.209 --> 01:44:37.589 we'll be off the record. Operator, you may disconnect this 01:44:37.600 --> 01:44:40.979 call. Thank you so much. Thank you, Your Honor.